Kiko Hassan

Operations Team Manager

• Job Details:Lead high-performing operations team, focusing on continuous improvement and employee development. Facilitated ongoing training programs for staff members to enhance skill sets and boost overall team performance levels. Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines. Worked closely with senior leadership to define long-term operational strategies designed for scalable growth. Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives. Leveraged cutting-edge technology solutions as part of process optimization efforts aimed at reducing manual workloads. Increased productivity by creating efficient scheduling systems for staff members and resource allocation.

Subject Matter Expert

• Job Details:Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team. Implemented performance metrics to monitor individual and collective progress, driving accountability and results-oriented behavior among team members. Facilitated regular team meetings to review progress, discuss challenges, and devise solutions for continuous improvement. Increased customer satisfaction levels by ensuring timely delivery of high-quality products and services. Ensured adherence to company policies and procedures, providing regular training sessions for ongoing compliance awareness among team members. Resolved conflicts between team members through effective mediation techniques, maintaining a harmonious work environment. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.