Kholoud Ashraf Mohammed

1- Proactively went the extra mile in managing the certification and accreditation verification process. 2- Demonstrated empathy to both attract new customers and retain existing ones. 3- taking ownership of EL course decisions, coordinating with management and addressing the needs of waiting customers. 4- Encouraged customers to register for face-to-face classes over online options; successfully introduced 75 face-to-face classes during FY24. 5- Sent individual whatsapp masseges to 539 Adult customers and 301 YL customers. 6- Conducted F2F observation for 75 classes outside my working hours. 7- Assisted in extracting FY22 & FY23 Young learner data to send 586 sms msgs to customers for FY24. 8- Achieved successful sales of YL summer camp (Round 1) to approximately 105 customers without a campaign or flyers. 9- Took initiative to enhance negotiation, selling, and interpersonal skills through online courses, alongside advanced data analysis training.