
Kholoud Ahmed Fares
Talent Acquisition and Organizational Development Supervisor at Eagle Chemicals
Maadi, Cairo, EgyptWork Experience
Talent Acquisition and Organizational Development SupervisorFull Time
Jan 2021 - Present -4 yrs, 5 months
Egypt , Giza
Senior Talent Acquisition and Organizational Development SpecialistFull Time
Jun 2018 - Dec 2020 -2 yrs, 6 months
Egypt , Giza
Senior Recruitment and Training OfficerFull Time
- Job Details:- Responsible for the recruitment and selection process of hiring new candidates. - Screen resumes, perform phone interviews, schedule and conduct face to face interviews. - Facilitate panel interviews with heads of departments to decide selection accordingly. - Prepare the employment offers for the selected candidates in addition to following up with them regarding their required hiring documents’ preparation. - Supervise the on boarding program given for the new hires as well as the training process. - Ensure that the employees’ contracts, social insurance requirements, and governmental regulations are followed properly. - Create, maintain and develop a large pool of prequalified candidates. - Take charge of social media campaigns using Facebook and LinkedIn. - Update job descriptions regularly. - Keep up to date with recruitment trends, practices and networks. - Select and attend the employment fair events which closely match our hiring’s objectives. - Put recommendations for salaries and grades’ classifications. - Conduct exit interviews on terminating employees. - Provide regular updates and timely feedback to the HR manager as well as the top management to determine the effectiveness of recruiting plans and implementation. - Collaborate with the Talent Acquisition Coordinator to ensure effective hiring process. - Plan, develop and implement strategies for Human Resources Management. - Contribute to the development of the overall HR strategy that supports and enables the achievement of company strategic objectives. - Assist in updating the company’s organizational chart. - Participate with the team in coming up with new ideas and implementing each in a project for increasing the employees’ engagement and satisfaction. - Assess staff performance and provide coaching and guidance to ensure maximum efficiency. - Ensure the smooth and adequate flow of policies and regulations within different departments of the company to facilitate business operations.
Team LeaderFull Time
Mar 2012 - Dec 2012 -9 months
Egypt
- Job Details:- Support team manager and performs management duties. - Assist management with new team members training. - Provide encouragement to team members, including communicating team goals. - Develop strategies to promote team member adherence to performance goals. - Conduct team meetings to update members on best practices and continuing expectations. - Generate detailed reports about team performance, and mission-related objectives. - Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
Customer Care Representative - du (Emirates) InternationalFull Time
Sep 2009 - Feb 2012 -2 yrs, 5 months
Egypt
- Job Details:- Ensure adherence to processes and utilization of knowledge while handling transactions. - Complete necessary documentation related to all transactions. - Escalate customer complaints and queries according to agreed SLAs. - Make suggestions for team leaders using insights from customer experiences.
Education
Bachelor's Degree in Languages (Al Alsun)
Ain Shams University (ASU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
Ramsis Language SchoolJan 2005
Skills
Languages
English
Fluent
Training & Certifications
HR Diploma
ESLSCA Business School·2023Microsoft Visio
New Horizons·2020Finance for Non-Finance
Eagle Academy·2020HR Analytics
AmCham·2019Advanced Personnel
Real Hands-on·2018Train the Trainer (TTT)
2011