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Kholoud Fawzy Omran

Operations Supervisor at Private 4T

Giza, Giza, Egypt

Work Experience

  • Operations SupervisorFull Time

    Private 4T

    Nov 2024 - Present -7 months

    Egypt

    • Job Details:Managed agents and operations feedback reports to ensure smooth operations. Supervised and audited agents to maintain high performance standards and efficiency in operations. Facilitated communication among department managements for seamless coordination and collaboration.
  • Senior Administrative AssistantFull Time

    English Zone

    Aug 2022 - Nov 2024 -2 yrs, 3 months

    Egypt , Giza

    • Job Details:SeniorAdministrativeProfessionalwithextensiveexperienceinofficemanagementandcommunication. Proficientinoverseeingandmaintainingorganizeddocumentationsystems.Skilledinmanagingcomplex schedulesandensuringseamlessdepartmentalcoordination.Providesexceptionalfront-endandback-end support,includinghandlingcustomerinquiries.Managessubscriptions,billing,andotherfinancial administrativetasks.Mentorsjuniorstaffandleadsadministrativeprojects.Collaborateswithleadership teamstostreamlineadministrativefunctionsandimproveefficiency.
  • Administrative AssistantFull Time

    English Clinic

    Feb 2022 - Jul 2022 -5 months

    Egypt , Cairo

    • Job Details:Highly skilled Administrative professional seeking to utilize my office and interpersonal communication skills for the betterment of a company. Adept in managing and maintaining an organized documentation system, working one-on-one with customers, and providing optimal front-end and back-end support. Reception tasks, subscriptions, billing, organizing schedules, coordinating with instructors, and supervising the place.
  • Application Back OfficeFull Time

    Teleperformance - Egypt

    Dec 2020 - Jul 2021 -7 months

    Egypt , Cairo

    • Job Details:Customer Care Specialist for Talabat account via online live chat and follow up with restaurants and riders.
  • Education

    • Bachelor's Degree in Accounting

      Cairo University (CU)

      Jan 2011 - Jan 2015 - 4 yr

    • High School - Thanaweya Amma

      el sayeda khadija

      Jan 2011 

    Skills

    • Computer Skills
    • Communication
    • Microsoft Office
    • Customer Support
    • Problem Solving
    • Organizing
    • Decision Making
    • Coordination
    • Social Media
    • Administration
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    Languages

    • English

      Advanced
    • Turkish

      Intermediate
    • German

      Beginner
    • French

      Beginner

    Training & Certifications

    • Data Analysis

      First Group Egypt·2022
    • Excel - Advanced

      YAT·2021
    • Accounting

      No Risk Academy·2018
    • Hr & Accounting

      El Maadi for Building and Reconstruction Company·2015
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