Kholoud Nejm

Team Leader

• Job Details:Provided leadership and direction for employees, supervising activities to drive productivity and efficiency. Coached team members through new or difficult workflows. Delegated tasks to make best use of individuals' skills. Supported team to overcome new challenges by forecasting knowledge and skills gaps. Reported on team performance to higher leadership, proactively offering action for areas of improvement. Followed opening, closing and shift changeover procedures for seamless operations. Professionally handled difficult customer complaints and objections to maintain first-class customer service standards. Led team of 17 to achieve KPI targets and successfully complete assigned projects. Drafted procedural statements and guidelines for company-wide use. Upskilled team members by planning and delivering training workshops. Led performance reviews and tailored employee feedback to facilitate professional development. Fostered positive employee relationships through communication, training and coaching. Collaborated with colleagues from different backgrounds to tackle new challenges.

Team Leader

Senior Sales Executive

• Job Details:Built long-term relationships with customers and generated referrals from existing clients. Kept clear, detailed customer records to maximise future sales opportunities. Achieved monthly sales and performance KPIs for improved team success. Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency. Generated new leads and opportunities to maximise revenue. Grew repeat customer spending through regular updates on new products and services. Built rapport with new and existing customers to boost client retention. Tracked customer satisfaction rates and resolved reported complaints. Processed orders and recorded transactions accurately. Increased new business through strategic networking and cold calling. Educated customers about company products, services and special offers. Updated customers on service issues and maintained satisfaction through continued communication. Communicated client feedback to leadership teams and identified improvement possibilities. Reviewed client files to identify opportunities for cross selling. Kept track of current and potential clients needs to recommend new applicable products and services. Monitored customer activity to recognise account growth possibilities.