Kholoud Khaled Adel

Technical Support EngineerFreelance / Project

• Job Details:Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Documented all transactions and support interactions in system for future reference and addition to knowledge base. Submitted service tickets for equipment maintenance requests. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Recorded and maintained relevant notes for each client and work order.