Kholoud Hassan Ahmed

Customer Experience SpecialistFull Time

• Job Details:1- Communicate with customers who having issues while in the merchant's branches and handling their complaints. 2- Refunding the transactions to the customer's account after confirming them with the branch managers and ensuring that the customer does not use them. 3- Communicate with customers who request to be contacted in order to clarify and respond to their inquiries and problems regarding the application, as well as forward their inquiries and requests to the concerned team and follow up with them. 4- Respond to emails come from customers regarding application inquiries.

Retail Sales AgentFull Time

• Job Details:1-Enhance after selling service & provide total customer satisfaction. 2-Handle customers’ inquiries and provide solutions to their problems. 3-Sell Etisalat products and services and ensure proper collection of required documents.

Administrative AssistantFull Time

• Job Details:1- Responsible for calling Hr departments in companies to show and give briefs about our courses and prices. 2- Responsible for collecting data and make data entry to our company database. 3- Moderating the company social media channels (Facebook, instagram and linked in) by posting contents and answering messages and replying to comments. 4- Answering phone calls and taking messages. 5- Arranging meetings and appointments.