Kholoud Emam farouk

Amazon

• Senior Training Specialist, EMEA regionFull Time

  Feb 2023 - Present -2 yrs, 4 months

  Egypt , Cairo

  • Job Details:● Serves as a subject-matter expert in the identification, design and development of course ● Conducts customer needs assessments to prepare for the development and delivery of new training or to refresh existing training curriculum. ● Provides expertise in best-in-class learning strategies, methods, processes and curriculum for developing workforce capability. ● Interacts with staff, team members, managers, trainees, and journey-level workers and other training professionals and consultants ● Ensures effective administration of training processes and policies
• Training Specialist, EMEA regionFull Time

  May 2022 - Present -3 yrs, 1 month
• Employment EMEA SPS TrainerFull Time

  Dec 2021 - May 2022 -5 months

  Egypt , Cairo

  • Job Details:• Driving training across all channels, setting up world-class standards of training and deliveries across all functions • Leading the delivery of existing and new EMEA onboarding and ever boarding training to new hires and tenured staff. • Designing and implementing metrics to measure enablement programs •Playing a key role in driving the success of the onboarding program by supporting new hires in acclimating to their roles and feeling connected to the company's culture.
• Vendor and Retail Support Associate, EMEA.Full Time

  Jan 2021 - Oct 2021 -9 months

  Egypt , Cairo

  • Job Details:• My role is to help the high-profile vendors to be able to manage their account in a better way. • Investigate the Vendors' problems that may hurdle them from moving forward in their business. • Provide guidance to our Vendors and communicate with different departments reaching agreements in order to be able to help them.
• Selling Partner Support InvestigatorFull Time

  Jul 2020 - Feb 2021 -7 months

  Egypt , Giza

  • Job Details:• My role is to help the Selling Partners to be able to flourish and prosper. • Investigate the Merchants' problems that may hurdle them from moving forward in their business. • Investigating the fraud cases that may happen from the sellers on Amazon. • Addressing chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.