Kholoud Aly Ahmed

Customer Support RepresentativeFull Time

• Job Details:Operation Support Unit (OSU) – January 2020 to September 2020 Ensure the effective administration of systems and processes that support the organisation's programs and services with a focus on quality and continuous improvement. Account Advisor (English Account) – July 2019 to January 2020 Responding to customers through chatting and resolving their inquiries. Own and manage the client relationship: resolving calls efficiently and effectively. Ensure service level agreements are met and maintained