Khloud Khaled

Paynas

• Contact Center managerFull Time

  Dec 2020 - Present -4 yrs, 6 months

  Egypt , Cairo

  • Job Details:• Ensure service and sales targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery. Develop project concepts and maintain optimal workflow between Telesales department and customer service department to reach the optimal benefits • Work with senior developer to manage large, complex design projects for corporate clients. • Monitoring the performance and conducting effective resource planning to maximize the productivity by collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.) • Maintaining customer relationships and upselling the new services to them
• Telesales ManagerFull Time

  May 2020 - Dec 2020 -7 months

  Egypt , Cairo

  • Job Details:• Head up growing Telesales team by Setting weekly and monthly sales targets and update all internal systems to properly track potential customer and customer • Work hand-in-hand with Marketing Team to create and maintain a win-win relationship with new and current customers and track campaign results (leads received/worked, closing rations, etc.) • Analyzes and proactively responds to quantitative and qualitative sales and performance results to develop & launch new programs to improve sales • Monitor the customers interactions and make retention strategies to minimize attrition