Basic Info

Khloud Khaled

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Senior at BDO

Experience Details

Customer Service Senior

Customer Service/Support

Experienced (Non-Manager)

• Dealing with accounts’ clients.
• Make daily and monthly reports.
• Make analysis for inbound and outbound calls.
• Coordinated and maintain the scheduling of meetings.
• Managed follow up calls to customer in a timely manner.
• Conducted trainings for new hires on system and standard operating procedures
• Working knowledge of Excel, MS Word, and Outlook


Company Details

BDO

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Jan 2017 to present (1 year)
Customer Service Agent at BDO Esnad

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

• Answer phones and customer requests and complaints in an efficient manner.
• Providing accurate information and advice.
• Following up on ongoing customer cases and communicating progress to management and customer.
• Marketing for our services to achieve orders target.
• Collect information from customers to build data base.


Company Details

BDO Esnad

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Feb 2016 to Jan 2017 (11 months)
Administrative Assistant at Arabya Language Center

Experience Details

Administrative Assistant

Administration

Experienced (Non-Manager)

• Schedule and coordinate appointments for students’ course.
• Handle all media and public relations inquiries.
• Booking accommodation for foreign students.
• Greet numerous visitors, including VIPs, vendors, and interview candidates.
• Care about all financial business.


Company Details

Arabya Language Center

Giza, Egypt

11-50 employees

Education

N/A

Aug 2015 to Dec 2015 (4 months)
Student activity at Circles (student activity)

Experience Details

Student activity

Operations/Management

Student

I was a member of circles organization at Faculty of Alsun. We organize events and volunteering for charity. And I was the responsible for cultural committee in the High school.


Company Details

Circles (student activity)

Cairo, Egypt

N/A

Nov 2014 to Apr 2015 (5 months)

Achievements


I was the responsible for cultural committee in the High school.

Education

Bachelor's Degree in English Language

Education Details

Bachelor's Degree

English Language, French language

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2014 - 2018
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Begam

Egypt

2014

A / Excellent / 85 -100%

N/A

Begam
2014

Certifications

GMAT
Apr 2016

Certificate details

GMAT

Apr 2016

52 out of 60

N/A

N/A

AMIDEAST

English placement Test

Training and Courses

Training/Course Details

• BUSINESS AND TRAVEL ENGLISH LANGUAGE SKILLS

Jul 2015

Alison

N/A

Training/Course Details

Social entrepreneur ship

Aug 2015

HP

N/A

Training/Course Details

Basics of finance

Aug 2015

HP

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdministrative AssistantArabicBasics Of FinanceBusiness-orientedCommunicatorCustomer ServiceCustomer Service AgentCustomer Service SeniorEducationEnglishEnglish LanguageFlexibleFrenchFrench LanguageGMATInternet ResearchKniwing New PeopleManagementMicrosoft ExcelMicrosoft WordOffshoringOutsourcingReadingSocial Entrepreneur ShipSportsStudent ActivitySupportSupportiveTeam Player BUSINESS AND TRAVEL ENGLISH LANGUAGE SKILLS

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Administration

Administration

: Expert

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Communicator, Flexible / Adaptive, Team Player, Supportive

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