Khloud Mostafa Ibrahim

Xceed

• Technical support permintorFull Time

  Sep 2017 - Jun 2018 -9 months

  Egypt , Cairo

  • Job Details:Prepare new agents after finishing their training period to help them improve their performance in order to attain higher customer satisfaction. • Help new agent to know how to deal with educated and non- educated customers to solve their problems (physical or logical). • Improve their soft skills in how to handle angry customers till reaching customer satisfaction.
• Technical support call centerFull Time

  Apr 2017 - Sep 2017 -5 months

  Egypt , Cairo

  • Job Details:Answer incoming customers calls then analyze, troubleshoot and resolve technical issues for voice, internet and connection issues. • Remotely configure and troubleshoot client’s equipment. • Dealing with educated and non- educated customers and handling their problems till reach customer satisfaction. • Escalate customer trouble issues when appropriate.