KK
Khloud Khalid
Senior Credit Analyst at Souhoola Consumer Finance, Bank Misr
CairoWork Experience
Souhoola Consumer Finance, Bank Misr
Jun 2022 - Present -2 yrs, 11 months
- Job Details:- Conducted rigorous evaluation of merchant documentation to ensure authenticity and compliance, issuing final credit decisions. - Administered CRM operations including account suspensions/reactivations and resolution of client inquiries. - Monitored operational workflows and advised on staffing strategies to enhance departmental efficiency. - Established and maintained collaborative relationships with partner dealers to support business growth. - Authorized educational disbursements by verifying quotation and beneficiary credentials. - Utilized data analysis tools to evaluate performance metrics and inform strategic improvements.
Souhoola Consumer Finance, Bank Misr
Jun 2020 - Jun 2022 -2 yrs
- Job Details:- Reviewed and validated client-submitted documentation in alignment with internal credit policies. - Cross-referenced client responses with questionnaires to assess creditworthiness. - Audited and approved finalized customer contracts ensuring compliance and accuracy. - Engaged with clients via voice verification to authenticate requests involving sensitive transactions. - Granted final credit approvals following thorough evaluation of all supporting materials.
Make Business Academy
Sep 2018 - May 2020 -1 yr, 8 months
- Job Details:- Initiated and managed outbound communications to promote financial education services. - Responded to customer inquiries, delivering accurate product information and resolving objections. - Qualified leads and coordinated handovers to sales representatives for closure.
Vodafone Egypt
Jan 2016 - Sep 2018 -2 yrs, 8 months
- Job Details:- Served as a global contact point for Vodafone clientele, addressing a wide range of product and service inquiries. - Promoted customized pricing plans and handset options tailored to diverse customer segments. - Ensured exceptional client experience through professional communication and consultative sales.
Skills
Languages
English
Advanced