Khloud Adel

Customer Support Advisor at Aumet

6th of October, Giza, Egypt

Aug 2023 - Present -1 yr, 10 months

Egypt , Cairo

May 2021 - Aug 2023 -2 yrs, 3 months

Egypt , Giza

Job Details:•Provide excellent customer service by responding to Clients needs in a timely manner. •Develop customized Selling strategies. •Establish and maintain professional rapport with clients. •Assist clients by answering questions about products, services and price plans. •Assist with lead generation, tracking and follow up. •Managing a network of vendors and suppliers.

Multipharma

Aug 2017 - May 2021 -3 yrs, 9 months

Egypt , Cairo

Job Details:•Contact potential or existing customers to inform them about a product or service using scripts. •Answer questions about products or the company. •Ask questions to understand customer requirements and close sales. •Direct prospects to the field sales team when needed. •Enter and update customer information in the database. •Take and process orders in an accurate manner. •Handle grievances to preserve the company’s reputation. •Go the “extra mile” to meet sales quota and facilitate future sales. •Keep records of calls and sales and note useful information.