Khalil Dimachk

Service Transition HeadFull Time

• Job Details:Leading the Service Transition team with full accountability and responsibility for change management, release management, service introduction, asset and configuration management within IT to ensure that all changes to services are managed in a controlled manner, released successfully and clear transparency exists as to the assets and configuration of NBK’s IT Services.  Champion Service Transition and Introduction processes across the organization  Own Service Transition and Introduction processes and was accountable for end-to-end governance and process compliance across IT  Work with supplier based change and release management roles to deliver the service  Accountable for ensuring controlled deployment of changes through structured guidelines in combination with Configuration Item (CI) information in the Configuration Management Database  Manage the flow from change to release for all applications and services, including effective integration and engagement across suppliers as well as NBK  Ensure that all changes are recorded, justified, evaluated, authorized, prioritized, planned, tested, implemented and documented  Ensure the Change Managers effectively run the Change Advisory Board to address all application and infrastructure changes  Define the required Service Transition performance metrics required to manage team performance and ensure effective delivery

Change ManagerFull Time

• Job Details:Led change Management function across IT to:-  Proactively, seeking business benefits, improving services, resolving Issues and addressing concerns and conflicts  Communicate and address risks, constrains, dependencies and facts pertaining to projects and changes  Look into minimizing the severity, impact and disruption to business services  Ensure that changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner  Ensure that scheduling decisions are based on Urgency, dependency, Impact and Resources  Chair and run the Change Advisory Board (CAB) and (ECAB) meetings  Ensure Standardized methods and procedures are used for efficient and prompt handling of all changes  Respond to the changes while maximizing value and reducing incidents, disruption and re-work  Developed strong relationships with various Business Units and established SLAs to ensure service quality, availability and customer satisfaction (i.e. Corporate Banking-WOLC)

Service Delivery ManagerFull Time

• Job Details: Liaise between different departments to best utilize, understand and translate the business process management and requirements.  Oversees the delivery of services to ensure and maintain high overall customer satisfaction  Demonstrated effective skill to manage virtual teams and coordinate between internal assets and external stakeholders.