Basic Info

Khalil Dimachk

14 years

Kuwait City, Kuwait

Bachelor's Degree

Manager

Work Experience

Service Transition Head at National Bank of Kuwait

Experience Details

Service Transition Head

Operations/Management, Quality, Project/Program Management

Manager

Leading the Service Transition team with full accountability and responsibility for change management, release management, service introduction, asset and configuration management within IT to ensure that all changes to services are managed in a controlled manner, released successfully and clear transparency exists as to the assets and configuration of NBK’s IT Services.
 Champion Service Transition and Introduction processes across the organization
 Own Service Transition and Introduction processes and was accountable for end-to-end governance and process compliance across IT
 Work with supplier based change and release management roles to deliver the service
 Accountable for ensuring controlled deployment of changes through structured guidelines in combination with Configuration Item (CI) information in the Configuration Management Database
 Manage the flow from change to release for all applications and services, including effective integration and engagement across suppliers as well as NBK
 Ensure that all changes are recorded, justified, evaluated, authorized, prioritized, planned, tested, implemented and documented
 Ensure the Change Managers effectively run the Change Advisory Board to address all application and infrastructure changes
 Define the required Service Transition performance metrics required to manage team performance and ensure effective delivery


Company Details

National Bank of Kuwait (multinational)

Kuwait

More than 1000 employees

Banking

www.nbk.com

Apr 2015 to Jun 2016 (1 year 2 months)
Change Manager at National Bank of Kuwait

Experience Details

Change Manager

Banking, Project/Program Management

Manager

Led change Management function across IT to:-
 Proactively, seeking business benefits, improving services, resolving Issues and addressing concerns and conflicts
 Communicate and address risks, constrains, dependencies and facts pertaining to projects and changes
 Look into minimizing the severity, impact and disruption to business services
 Ensure that changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner
 Ensure that scheduling decisions are based on Urgency, dependency, Impact and Resources
 Chair and run the Change Advisory Board (CAB) and (ECAB) meetings
 Ensure Standardized methods and procedures are used for efficient and prompt handling of all changes
 Respond to the changes while maximizing value and reducing incidents, disruption and re-work
 Developed strong relationships with various Business Units and established SLAs to ensure service quality, availability and customer satisfaction (i.e. Corporate Banking-WOLC)


Company Details

National Bank of Kuwait

Kuwait

More than 1000 employees

Banking

www.nbk.com

Apr 2012 to Mar 2015 (2 years 11 months)
Service Delivery Manager at National Bank of Kuwait

Experience Details

Service Delivery Manager

Banking, Project/Program Management

Manager

 Liaise between different departments to best utilize, understand and translate the business process management and requirements.
 Oversees the delivery of services to ensure and maintain high overall customer satisfaction
 Demonstrated effective skill to manage virtual teams and coordinate between internal assets and external stakeholders.


Company Details

National Bank of Kuwait (multinational)

Kuwait

More than 1000 employees

Banking

www.nbk.com

Jun 2008 to Mar 2012 (3 years 9 months)
Project Manager at National Bank of Kuwait

Experience Details

Project Manager

Banking

Experienced (Non-Manager)

Project managed retail banking initiatives and products. My responsibilities were:-
 Supply chain visibility for e-Business and the business as a whole, leading to the increased customer awareness and efficient product delivery.
 Strong customer focus and experience that result in recognizing customer needs and behaviors and how to deliver an effective customer experience via the online channel.
 Assess, plan and lead customer service through impeccable knowledge in strategic planning, risk analysis and business justification.


Company Details

National Bank of Kuwait (multinational)

Kuwait

More than 1000 employees

Banking

www.nbk.com

Jan 2006 to May 2008 (2 years 4 months)
Business Analyst at National Bank of Kuwait

Experience Details

Business Analyst

Banking

Entry Level

Evaluated the information gathered through workshops and surveys as well as business process description and task analysis
Analyzed and recommended Banking Strategies based on statistical data and developed database-driven Web interfaces for rapid, real-time information sharing


Company Details

National Bank of Kuwait (multinational)

Kuwait

More than 1000 employees

Banking

www.nbk.com

Oct 2001 to Dec 2005 (4 years 2 months)

Achievements


 Developed, implemented and managed NBK IT Enterprise Release cycle
 Developed and executed the Test regions enhancement Plans
 Developed and implemented an improved NBK Transition Management


 Managed Enterprise, Emergency and Regulatory Changes



 Branch and Staff Efficiency
 Qmatic Services
 Channels’ Study and Enhancements


Education

B.S. in Computer Science

Education Details

B.S.

Computer Science

Lebanese American University, Lebanon

B / Very Good / 75 - 85%

N/A

N/A

Lebanese American University
1997 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Ikhlas Al-Ahleya

Kuwait

1996

A / Excellent / 85 -100%

N/A

Al-Ikhlas Al-Ahleya
1996

Certifications

ITIL
Apr 2013

Certificate details

ITIL

Apr 2013

98 out of 100

N/A

N/A

Exin

N/A

Training and Courses

Training/Course Details

PMP

Mar 2013

Lifelong - Kuwait

Project Management

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopApple ProductsArabicBankingBusiness AnalysisBusiness AnalystBusiness CommunicationsBusiness-orientedChange ManagementChange ManagerCommunicatorComputer ScienceEnglishFlexibleITILInformation Technology (IT)LeadershipManagementMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft WordMySQLNational Bank Of KuwaitNegotiatorNew ChallengesPMPProgram ManagementProjectProject ManagerQuality AssuranceQuality ControlRelease ManagementRisk ManagementService Delivery ManagerService TransitionService Transition HeadSupportive

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Project

Microsoft Project

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Advanced

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: Extreme - I love it!

:

5-7 years

MySQL

MySQL

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Change Management

Change Management

: Expert

: Extreme - I love it!

:

3-5 years

Release Management

Release Management

: Expert

: High

:

1-3 years

Leadership

Leadership

: Expert

: Extreme - I love it!

:

5-7 years

Business Communications

Business Communications

: Expert

: Extreme - I love it!

:

More than 7 years

Business Analysis

Business Analysis

: Expert

: Extreme - I love it!

:

More than 7 years

Service Transition

Service Transition

: Expert

: Extreme - I love it!

:

1-3 years

Risk Management

Risk Management

: Advanced

: High

:

3-5 years

Key Skills

Business-oriented, Communicator, Negotiator, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/in/khalil-dimachk-b7132316?trk=nav_responsive_tab_profilehttps://www.facebook.com/khalil.dimachk

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