Basic Info

Name: Khalil Dimachk

Professional Experience: 14 years

Location: Kuwait City, Kuwait

Highest Education: Bachelor's Degree

Career Level: Manager

Work Experience

Service Transition Head at National Bank of Kuwait

Experience Details

Job Title: Service Transition Head

Job Role: Operations/Management, Quality, Project/Program Management

Career Level: Manager

Job Details: Leading the Service Transition team with full accountability and responsibility for change management, release management, service introduction, asset and configuration management within IT to ensure that all changes to services are managed in a controlled manner, released successfully and clear transparency exists as to the assets and configuration of NBK’s IT Services.
 Champion Service Transition and Introduction processes across the organization
 Own Service Transition and Introduction processes and was accountable for end-to-end governance and process compliance across IT
 Work with supplier based change and release management roles to deliver the service
 Accountable for ensuring controlled deployment of changes through structured guidelines in combination with Configuration Item (CI) information in the Configuration Management Database
 Manage the flow from change to release for all applications and services, including effective integration and engagement across suppliers as well as NBK
 Ensure that all changes are recorded, justified, evaluated, authorized, prioritized, planned, tested, implemented and documented
 Ensure the Change Managers effectively run the Change Advisory Board to address all application and infrastructure changes
 Define the required Service Transition performance metrics required to manage team performance and ensure effective delivery

Company Details

Name: National Bank of Kuwait (multinational)

Location: Kuwait

Size: More than 1000 employees

Industries: Banking

Website: www.nbk.com

Apr 2015 to Jun 2016 (1 year 2 months)

Change Manager at National Bank of Kuwait

Experience Details

Job Title: Change Manager

Job Role: Banking, Project/Program Management

Career Level: Manager

Job Details: Led change Management function across IT to:-
 Proactively, seeking business benefits, improving services, resolving Issues and addressing concerns and conflicts
 Communicate and address risks, constrains, dependencies and facts pertaining to projects and changes
 Look into minimizing the severity, impact and disruption to business services
 Ensure that changes are recorded and then evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner
 Ensure that scheduling decisions are based on Urgency, dependency, Impact and Resources
 Chair and run the Change Advisory Board (CAB) and (ECAB) meetings
 Ensure Standardized methods and procedures are used for efficient and prompt handling of all changes
 Respond to the changes while maximizing value and reducing incidents, disruption and re-work
 Developed strong relationships with various Business Units and established SLAs to ensure service quality, availability and customer satisfaction (i.e. Corporate Banking-WOLC)

Company Details

Name: National Bank of Kuwait

Location: Kuwait

Size: More than 1000 employees

Industries: Banking

Website: www.nbk.com

Apr 2012 to Mar 2015 (2 years 11 months)

Service Delivery Manager at National Bank of Kuwait

Experience Details

Job Title: Service Delivery Manager

Job Role: Banking, Project/Program Management

Career Level: Manager

Job Details:  Liaise between different departments to best utilize, understand and translate the business process management and requirements.
 Oversees the delivery of services to ensure and maintain high overall customer satisfaction
 Demonstrated effective skill to manage virtual teams and coordinate between internal assets and external stakeholders.

Company Details

Name: National Bank of Kuwait (multinational)

Location: Kuwait

Size: More than 1000 employees

Industries: Banking

Website: www.nbk.com

Jun 2008 to Mar 2012 (3 years 9 months)

Project Manager at National Bank of Kuwait

Experience Details

Job Title: Project Manager

Job Role: Banking

Career Level: Experienced (Non-Manager)

Job Details: Project managed retail banking initiatives and products. My responsibilities were:-
 Supply chain visibility for e-Business and the business as a whole, leading to the increased customer awareness and efficient product delivery.
 Strong customer focus and experience that result in recognizing customer needs and behaviors and how to deliver an effective customer experience via the online channel.
 Assess, plan and lead customer service through impeccable knowledge in strategic planning, risk analysis and business justification.

Company Details

Name: National Bank of Kuwait (multinational)

Location: Kuwait

Size: More than 1000 employees

Industries: Banking

Website: www.nbk.com

Jan 2006 to May 2008 (2 years 4 months)

Business Analyst at National Bank of Kuwait

Experience Details

Job Title: Business Analyst

Job Role: Banking

Career Level: Entry Level

Job Details: Evaluated the information gathered through workshops and surveys as well as business process description and task analysis
Analyzed and recommended Banking Strategies based on statistical data and developed database-driven Web interfaces for rapid, real-time information sharing

Company Details

Name: National Bank of Kuwait (multinational)

Location: Kuwait

Size: More than 1000 employees

Industries: Banking

Website: www.nbk.com

Oct 2001 to Dec 2005 (4 years 2 months)

Achievements

See Achievements

Achievements as Change Manager at National Bank of Kuwait (2012 - 2015)
 Developed, implemented and managed NBK IT Enterprise Release cycle
 Developed and executed the Test regions enhancement Plans
 Developed and implemented an improved NBK Transition Management

Achievements as Service Delivery Manager at National Bank of Kuwait (2008 - 2012)
 Managed Enterprise, Emergency and Regulatory Changes

Achievements as Project Manager at National Bank of Kuwait (2006 - 2008)
 Branch and Staff Efficiency
 Qmatic Services
 Channels’ Study and Enhancements

Other achievements in school, university, sports, etc...