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Khalil Hussein Abdelrahman

snactions Risk Manager at Amazon

Maadi, Cairo, Egypt

Work Experience

Amazon

  • snactions Risk ManagerFull Time

    Jul 2024 - Present -1 yr

    Egypt , Cairo

    • Job Details:• Conducted daily sanctions screening of transactions and customer data against global sanctions lists, ensuring compliance with regulatory requirements. • Investigated and resolved potential sanctions hits, minimizing false positives while escalating true matches for further review. • Collaborated with compliance and risk management teams to ensure timely resolution of sanctions-related issues and enhance internal processes. • Maintained accurate documentation of sanctions screening activities, investigations, and resolutions to support audit and regulatory requirements. • Provided training and guidance to frontline staff on sanctions screening procedures and best practices, improving team proficiency. • Updated screening tools and processes to align with changes in global sanctions regulations, ensuring continued compliance. • Performed enhanced due diligence (EDD) on high-risk transactions and customers, mitigating exposure to financial crime risks. • Contributed to the continuous improvement of sanctions screening systems, increasing detection accuracy and efficiency.
  • Risk Management ManagerFull Time

    Aug 2023 - Jul 2024 -11 months

    Egypt , Cairo

    • Job Details:• Approved partnerships with Amazon Payment Services by assessing newly joined merchants’ risk. • Implemented fraud detection tools, reducing chargebacks and fraudulent transactions. • Analyzed transaction risk trends for Amazon Payment Services, addressing emerging fraud patterns. • Developed and adjusted fraud rules to ensure AML and sanctions compliance, mitigating financial crime risks.
  • Quality AnalystFull Time

    Mar 2021 - Jul 2023 -2 yrs, 4 months

    Egypt , Cairo

    • Job Details:• Analyzed quality trends and collaborated with team managers to implement improvement plans. • Served as the point of contact for worldwide quality reporting, preparing and presenting WBR reports to senior management. • Provided training to quality auditors, ensuring alignment with quality standards and best practices. • Produced seller behavior reports to identify potential risks and opportunities for process optimization. • Managed escalations to senior management, resolving issues promptly and maintaining customer satisfaction.
  • Senior Fraud InvestigatorFull Time

    Dec 2020 - Mar 2021 -3 months

    Egypt , Cairo

    • Job Details:• Communicated effectively via email with buyers, merchants, and internal customers. • Took appropriate action to identify and mitigate risks posed by fraud patterns and trends. • Consistently exceeded weekly productivity and quality standards. • Participated in ad hoc projects and assignments as needed.
  • Fraud InvestigatorFull Time

    Aug 2019 - Dec 2020 -1 yr, 4 months

    Egypt , Cairo

    • Job Details:• Communicate effectively via email with our customer base - buyers, merchants and internal customers. • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. • Consistently achieve/exceed weekly productivity and quality standards.
  • Customer Service ExcutiveFull Time

    HSBC

    Mar 2018 - Aug 2019 -1 yr, 5 months

    Egypt , Cairo

    • Job Details:• Provided quality support to NHs explaining the process and system. • Created Team Reports and provided sessions to improve performance.
  • Customer Support RepresentativeFull Time

    Vodafone Egypt

    Jul 2016 - Dec 2016 -5 months

    • Job Details:Handled customer queries and resolved their issues over the phone.
  • Telemarketing AgentFull Time

    Centro Global Solutions

    Jan 2014 - Jun 2014 -5 months

    Egypt , Cairo

    • Job Details:Telemarketing Representative Made blind calls to sell company products to potential customers in the US.
  • Education

    • Bachelor's Degree in Economics

      Future University in Egypt (FUE)

      Jan 2016 

    Skills

    • Microsoft Office
    • Research

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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