
Khalil Hussein Abdelrahman
snactions Risk Manager at Amazon
Maadi, Cairo, EgyptWork Experience
snactions Risk ManagerFull Time
Jul 2024 - Present -1 yr
Egypt , Cairo
- Job Details:• Conducted daily sanctions screening of transactions and customer data against global sanctions lists, ensuring compliance with regulatory requirements. • Investigated and resolved potential sanctions hits, minimizing false positives while escalating true matches for further review. • Collaborated with compliance and risk management teams to ensure timely resolution of sanctions-related issues and enhance internal processes. • Maintained accurate documentation of sanctions screening activities, investigations, and resolutions to support audit and regulatory requirements. • Provided training and guidance to frontline staff on sanctions screening procedures and best practices, improving team proficiency. • Updated screening tools and processes to align with changes in global sanctions regulations, ensuring continued compliance. • Performed enhanced due diligence (EDD) on high-risk transactions and customers, mitigating exposure to financial crime risks. • Contributed to the continuous improvement of sanctions screening systems, increasing detection accuracy and efficiency.
Risk Management ManagerFull Time
Aug 2023 - Jul 2024 -11 months
Egypt , Cairo
- Job Details:• Approved partnerships with Amazon Payment Services by assessing newly joined merchants’ risk. • Implemented fraud detection tools, reducing chargebacks and fraudulent transactions. • Analyzed transaction risk trends for Amazon Payment Services, addressing emerging fraud patterns. • Developed and adjusted fraud rules to ensure AML and sanctions compliance, mitigating financial crime risks.
Quality AnalystFull Time
Mar 2021 - Jul 2023 -2 yrs, 4 months
Egypt , Cairo
- Job Details:• Analyzed quality trends and collaborated with team managers to implement improvement plans. • Served as the point of contact for worldwide quality reporting, preparing and presenting WBR reports to senior management. • Provided training to quality auditors, ensuring alignment with quality standards and best practices. • Produced seller behavior reports to identify potential risks and opportunities for process optimization. • Managed escalations to senior management, resolving issues promptly and maintaining customer satisfaction.
Senior Fraud InvestigatorFull Time
Dec 2020 - Mar 2021 -3 months
Egypt , Cairo
- Job Details:• Communicated effectively via email with buyers, merchants, and internal customers. • Took appropriate action to identify and mitigate risks posed by fraud patterns and trends. • Consistently exceeded weekly productivity and quality standards. • Participated in ad hoc projects and assignments as needed.
Fraud InvestigatorFull Time
Aug 2019 - Dec 2020 -1 yr, 4 months
Egypt , Cairo
- Job Details:• Communicate effectively via email with our customer base - buyers, merchants and internal customers. • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. • Consistently achieve/exceed weekly productivity and quality standards.
Customer Service ExcutiveFull Time
- Job Details:• Provided quality support to NHs explaining the process and system. • Created Team Reports and provided sessions to improve performance.
Customer Support RepresentativeFull Time
Jul 2016 - Dec 2016 -5 months
- Job Details:Handled customer queries and resolved their issues over the phone.
Telemarketing AgentFull Time
- Job Details:Telemarketing Representative Made blind calls to sell company products to potential customers in the US.
Education
Bachelor's Degree in Economics
Future University in Egypt (FUE)Jan 2016
Skills
Languages
Arabic
FluentEnglish
Fluent