Khalid abdel baset

Chief Operating Officer

• Job Details:Direct nationwide operations for cable network Egypt, managing installations, maintenance, and sales for OSN and Bein Sports subscribers. Achieved a 25% cost reduction and 15% profitability increase by leveraging Grok 3 and ChatGPT for process automation. Implemented 24-hour service turnaround, reducing reporting time by 30%.

Senior Operations Manager - Operations, Warehousing, and Distribution

• Job Details:Directed 450+ staff to achieve ELF below 1% and 95% on-time performance across a broad spectrum of field operations, including installations, maintenance, replacements, and relocations. Developed strategic plans saving $450k annually, managing a $1.5m budget through monthly financial pack reviews with VP. Reduced revisit rates by 40% using Six Sigma methodologies.

Customer Operations Manager

• Job Details:Elevated customer satisfaction to 90% and first visit resolution to 85% across 40+ branches with rapid resolution strategies. Led logistics for high-profile installations, achieving a 20% cost reduction. Replaced 30,000 encryption cards in 40 days, strengthening service reliability.