KA

Khalid abdel baset

Senior operation manager at Osn

New Cairo, Cairo, Egypt

Work Experience

  • Senior operation managerFull Time

    Osn

    May 2011 - Present -14 yrs, 2 months

    • Maintenance ManagerFull Time

      Arab Radio and Televisio

      Jan 2007 - Dec 2010 -3 yrs, 11 months

      • Call Center ManagerFull Time

        Arab Radio and Television Network

        Jan 2002 - Nov 2006 -4 yrs, 10 months

        • Call Center Team leaderFull Time

          Arab Radio and Television Network

          Jan 1997 - Nov 2001 -4 yrs, 10 months

          Egypt , Cairo

          • Job Details:Jan 1997 - Nov 2001 Monitored and maintained schedule adherence related to breaks, lunches, absenteeism, and lateness. Conducted weekly team meetings and impromptu meetings addressing new policies, and procedures, and allowed agents to voice concerns and ideas. Support the sales team by establishing the main point of contact regarding technical questions 2%+ increased Collaborated with a team of 35+ people.

          • Education

          • Bachelor's Degree in Bachelor's of Arts

            Cairo University (CU)

            Jan 1994 

          Skills

          • Management
          • Customer Support
          • Customer Service Management
          • Team management
          • Time Management
          • analytical
          • Setting Policies
          • Decision Making
          • People Management

          Languages

          • Arabic

            Fluent

          • English

            Advanced
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