Khalid Sami Youssef

Associate ManagerFull Time

• Job Details: Responsible for contact center (Customer Service, catering, Telesales & Delivery Service ).  Customer relation management - CRM.  Monitoring for contact center KPI’s (Sales, AVG, calls, transaction and abandons)  Monitoring catering - bulk orders and contracting with companies and factories to supply Americana products.  Strategic plans for the (Out visit and open new channels, Sales, AVG and transaction, catering orders, Telesales).  Setting targets of KPI’s for Supervisor & team leaders.  Responsible for following sales team.  Weekly meeting with sales team to review customer feedback, Complains, sales target and team performance.  Coaching and training.  Monitoring the Customer Service team performance and motivating them to reach targets.  Ensure that all routes and areas are covered aggressively and that the Sales Supervisors understand the sales plans for their particular area  Working with operation team to enhance the delivery in all stores.  Supporting to set the trade zone of the branches and new opening.  All Sales reports.  Handle & solving customer’s complaint  Workforce schedule.  Control the expenses and operate within the approved budget / P & L

Sales ManagerFull Time

Ass. Sales ManagerFull Time