Khalid Salem

Marketing Researcher

• Job Details:Conducted comprehensive market research projects, including surveys, focus groups, and competitor analysis, to identify industry trends and consumer preferences. Delivered detailed reports and presentations to key stakeholders, informing marketing strategy and product development. Compiled and analyzed data to produce reports on market trends, customer satisfaction, and competitor activities. Coordinated with marketing teams to align research findings with strategic goals. Analyzed large datasets to uncover insights, trends, and patterns, utilizing statistical tools such as R Studio, Excel, and Power BI. Supported the creation of presentations and visual reports, simplifying complex data for executive audiences.

Collection Team Leader

• Job Details:Managed multiple borrower cases simultaneously, providing financial guidance and educating borrowers on mortgage repayment strategies. Understood mortgage laws and regulations, escrow analysis, and real estate settlement procedures.

Senior Collection Specialist

• Job Details:Utilized active listening to understand customers’ concerns and ensured clear and professional communication. Handled objections and addressed reasons for non-payment while analyzing payment histories and managing multiple accounts.