KM
Khalid Mohamed Mohieldin
Transmission Engineer at MTN Sudan
Riyadh, Saudi ArabiaWork Experience
Transmission Back-Office Team LeaderFull Time
MTN Sudan
Jul 2014 - Dec 2014 -5 months
Sudan , Khartoum
- Job Details:• Make sure to meet the agreed SLA with the customer through continuous monitoring of the transmission network's key performance indicators (KPIs). • Improve service downtime prevention by 20% through handling transmission issues and determining corrective actions. • Actively monitor voice and data traffic utilization while determining preventive actions when needed. • Manage different projects for telecom network modernization and optimization with adhering to the agreed delivery date. • Meet the SLA through providing the needed technical reports of performance and availability to customers on a daily, weekly, and monthly basis.
Telecom Quality control EngineerFull Time
MTN Sudan
May 2010 - Jun 2014 -4 yrs, 1 month
Sudan , Khartoum
- Job Details:•Conduct tests, inspections, identify quality issues, and present solutions. •Analyze and investigate complaints or reported quality issues to ensure closure in accordance with guidelines and regulatory requirements. •Provide insight to improve processes and practices to ensure quality is maintained while efficiency is optimized. •Developing quality metrics and processes to drive the concept of continuous improvement. •Assist in preparing and maintaining technical quality agreements with contractors and other related parties for quality checks so that roles and responsibilities between contracted parties are clearly defined and implemented. •Regularly review non-conformances with identifying the root causes, so corrective and preventative actions can be implemented. •Prepare periodic quality reports for the management.
Education
MBA in Total Quality Management
University of Medical Sciences and TechnologyJan 2012 - Jan 2014 - 2 yr
Bsc in Electronic Engineering
al neelain universityJan 2004
Languages
Arabic
FluentEnglish
Advanced