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Khalid Walid Mahdi

Quality and After Sales Manager at Aura Egypt

6th of October, Giza, Egypt

Work Experience

  • Quality and After Sales ManagerFull Time

    Aura Egypt

    Dec 2023 - Present -1 yr, 7 months

    Egypt , Giza

    • Job Details:Responsible for overseeing the quality processes and after-sales service operations for the company's air conditioning products. This role ensures that all AC units meet high standards of quality before they reach the market and that customers receive exceptional after-sales support. The manager will lead a team of quality assurance specialists and after-sales service professionals, focusing on continuous improvement, customer satisfaction, and efficient service delivery.
  • Senior QA QC EngineerPart Time

    ARIA Technologies

    Jun 2020 - Sep 2020 -3 months

    Egypt , Cairo

    • Job Details:- Responsible for ensuring the quality of products and services offered by ARIA Technologies . - Oversee the manufacturing of products and be involved in every stage of executing the projects and products from development to manufacturing and commissioning stages. - Achieve required quality certificates for ARIA technologies process, services and products. Key achievements/projects: - Establishing the company quality management system according to ISO9001-2015.
  • Supplier Technical Assistant Section HeadFull Time

    Methode Electronics Egypt

    Aug 2019 - Dec 2023 -4 yrs, 4 months

    Egypt , Cairo

    • Job Details:Responsible for leading a team of Supplier Technical Assistants in ensuring that all materials, components, and services provided by external suppliers meet the company's technical specifications and quality standards. This role involves managing supplier relationships, quality control processes, and driving continuous improvement initiatives within the supply chain.
  • Miraco Carrier

    • Head of Commercial Line QCFull Time

      Jul 2017 - Aug 2019 -2 yrs, 1 month

      Egypt , Giza

      • Job Details:Develop, implement and continually improve quality systems related to manufacturing that will result in zero defects internally and externally. Key Responsibilities: - Prepare and manage the overall Quality Control Plan for all steps in the manufacturing process, from incoming material to shipping of finished goods. - Prepare and implement Quality Inspection Instructions specific to each work area and product type in the manufacturing process. - Prepare and perform QMS (Quality Management System) audits to ensure that all procedures and instructions related to the QMS are adhered to. - Lead the investigation of customer non-conformance reports and all responses. - Provide technical support for issues related to new products, new customers, and/or qualification of new equipment and personnel. - Provide support to Purchasing for evaluation and qualification of new suppliers, or continuous improvement activities of existing suppliers. - Perform random quality checks on shop floor of C/Cs (critical characteristics). - Track and prepare monthly reports for internal and external quality performance metrics. - Support Engineering in process development, equipment selection, and process flow activities in the manufacturing operation. - Visit customers and suppliers as required to investigate non-conformance issues. Key achievements/projects: - Automate the data collection of defects that occur on the assembly line. - Error proofing procedures such as for PCB adjusting process. - Major reduction of the assembly defects for all the models assembled on the line. - Coil handling cart project. - Coil assembly improvement project. - Welding process improvement project. - Solving the high amperage market issue.
    • Head of Income QC and Supplier Quality DevelopmentFull Time

      May 2014 - Jul 2017 -3 yrs, 2 months

      Egypt , Giza

      • Job Details:As SQD Engineer  Investigate, analyze and resolve supplier quality problems by conducting audits, analyzing defect trends and leading continuous improvement projects. Key Responsibilities:  Work with purchasing to ensure supplier performance is regularly reported and that appropriate and timely corrective actions are implemented.  - Maintain and update critical supplier audit system and schedule.  - Conduct supplier audits to drive process standardization, waste elimination, and continuous improvement.  - Monitor, communicate and improve key supply chain KPI’s, including SPPM and waste (time/cost).  - Establish specific short / long term supplier quality goals.  - Champion problem solving and root cause analysis activities with suppliers and customers to eliminate recurrence of nonconformances.  - Work to resolve supplier technical issues in a timely manner to ensure continuity of supply.  - Develop long‐term supplier relationships, generate and implement cost reduction ideas.  - Aide manufacturing in the evaluation and qualification of new supplier materials following a defined new product qualification process.  - Strategically lead supplier performance improvement projects in an effort to increase the supplier capability of consistently meeting MIRACO requirements .  - Projects may include: process analysis, value stream mapping, process capability and throughput analysis, 6‐Sigma, 5S and Kaizen events. Key achievements/projects:  - Assure the quality of an entire delivery of compressors.  - Reduce the value of the supplier store from 1.2 million EGP to 300K EGP.  - Unifying the painting powder color across all the related suppliers.  - Solve the deformation issue of the refrigeration lines.  - Improve storing techniques for heavy material to reduce the defects resulting from bad storage.  - Establishing quality system for the plastic workshop. As IQC Engineer  Assure every component delivered to the factory is according to MIRACO requirements and standards. Key Responsibilities: - Plans and directs activities concerned with development, application, and maintenance of quality standards for industrial processes, material, and products. - Develops and initiates standards and methods for inspection, testing, and evaluation, utilizing knowledge in engineering fields such as chemical, electrical, or mechanical. - Devices sampling procedures, designs and develops forms and instructions for recording, evaluating reporting quality and reliability data. - Establishes program to evaluate precision and accuracy of testing, measurement, and analytical equipment and facilities. - Directs workers engaged in measuring and testing product and tabulating data concerning material, products, or process quality and reliability. - Compiles and writes training material and conducts training sessions on quality control activities. - May specialize in areas of quality control engineering, such as design, incoming material, process control, product evaluation, product reliability, inventory control, metrology, automated testing, software, research and development, and administrative application. Key achievements/projects: - Reduce the inspection time to be within 2 days of receiving the delivery. - Conducting training sessions on: data collection, sampling, refrigeration and air conditioning. - Improve the decision making process by enhancing the inspection process, providing new testing methods, equipment and standards. - Automate the reporting of the suppliers issues through SAP. - Determine the root cause and solve one of the biggest issues received from the foreign market concerning the breakage of the drain panel.

    Education

    • BSc. in Industrial Engineering

      Helwan University

      Jan 2007 - Jan 2011 - 4 yr

    • High School - Thanaweya Amma

      al-jamil private school

      Jan 2006 

    Achievements

    Midea Overseas Second Best Quality Team Award 2015 Midea Overseas Best Quality Team Award 2017 Midea Overseas Best Quality Management System 2018

    Skills

    • Manufacturing Process
    • Quality Control
    • Lean Six Sigma
    • Leadership
    • Root Cause Analysis
    • Critical Thinking
    • Team management
    • Supplier Management
    • ISO 9001
    • TQM
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    Languages

    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • LSSBB

      IQF·2022
    • Data Analysis Professional

      Udacity·2021
    • Certified Lead Auditor ISO 9001-2015

      IQC/IRCA·2021
    • ISO/IEC 17025-2005

      Midea Carrier·2017
    • Analysis of the requirements of IEC60335

      EGESCO Quality·2016
    • Relentless Root Cause Analysis

      Midea Carrier·2015
    • Mini MBA

      Missouri University·2013
    • Six Sigma Green Belt

      Business Excellence Center·2011
    • ICDL

      Russian Cultural Center·2011
    • Mastering Primavera P6

      Yat Learing·2008
    • Practical training

      Petroleum Marine Service·2008
    • Workshop training

      Helwan University·2007
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