Khalid Hamdy Hemdan

Customer Service Account Team Lead

• Job Details:Develop and implement customer service policies and procedures. Monitor customer service representatives’ performance and provide ongoing coaching and feedback. Resolve customer complaints and inquiries in a timely and efficient manner. Analyze customer service trends and recommend improvements. Train and onboard new customer service representatives. Monitor customer service representatives’ adherence to company policies and procedures. Ensure customer service representatives maintain a high level of customer service. Prepare and analyze customer service reports. Foster an environment of collaboration and teamwork among customer service representatives.

Client Service Representative

• Job Details:Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.