
Khaled Fayez Alloulou
Sr.Workforce Planner at Concentrix
Heliopolis, Cairo, EgyptWork Experience
WorkForce Management SpecialistFull Time
Teleperformance
Nov 2019 - May 2021 -1 yr, 6 months
Egypt , Cairo
RTM Analyst - Workforce (Inbound - Outbound)Full Time
Fetchr
May 2017 - Oct 2018 -1 yr, 5 months
Egypt , Cairo
- Job Details:-Responsible for RealTime Monitoring. -Responsible for Managing the agent's Performance and adherence. -Responsible for Managing the Outages. -Responsible for creating all needed sheets for performance, Manpower sheets, adherence sheets, and Trackers. -Responsible for developing Forms. -Responsible for creating schedules & breaks. -Responsible for preparing daily, weekly and monthly reports. -Responsible for creating action plans & Motivational Plans. -Responsible for setting process. -Responsible for dealing with CCM’s reports. -Responsible for gathering the important data in an advantageous extractable view. -Responsible for implementing and improving call center tools (QueueMetrics & PBX). -Responsible for linking Google sheets. -Responsible for Analyzing the data on Team Leaders level to improve teams performance. -Responsible for Power Query sheets. -Supporting MIS Analysis reports.
Education
Manaegment Information system in Management Information Systems
Modern Academy in Maadi (MAM)Jan 2011 - Jan 2015 - 4 yr
High School - Thanaweya Amma
Tabry El HijazJan 2010
Achievements
Top RTM Achiever in 2017.
Skills
- Microsoft Excel
- Microsoft Office
- Analytical Skills
- Strategic Planning
- Business Analysis
- Scheduling
- Process Modeling
- Capacity Building
- Workforce Analytics
- Data Analyzing
View More
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Web Design
YAT·2015