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Khaled Fayez Alloulou

Sr.Workforce Planner at Concentrix

Heliopolis, Cairo, Egypt

Work Experience

  • Sr.Workforce PlannerFull Time

    Concentrix

    May 2021 - Present -4 yrs, 2 months

    Egypt

    • WorkForce Management SpecialistFull Time

      Teleperformance

      Nov 2019 - May 2021 -1 yr, 6 months

      Egypt , Cairo

      • Workforce Management SpecialistFull Time

        Fetchr

        Oct 2018 - Nov 2019 -1 yr, 1 month

        Egypt , Cairo

        • RTM Analyst - Workforce (Inbound - Outbound)Full Time

          Fetchr

          May 2017 - Oct 2018 -1 yr, 5 months

          Egypt , Cairo

          • Job Details:-Responsible for RealTime Monitoring. -Responsible for Managing the agent's Performance and adherence. -Responsible for Managing the Outages. -Responsible for creating all needed sheets for performance, Manpower sheets, adherence sheets, and Trackers. -Responsible for developing Forms. -Responsible for creating schedules & breaks. -Responsible for preparing daily, weekly and monthly reports. -Responsible for creating action plans & Motivational Plans. -Responsible for setting process. -Responsible for dealing with CCM’s reports. -Responsible for gathering the important data in an advantageous extractable view. -Responsible for implementing and improving call center tools (QueueMetrics & PBX). -Responsible for linking Google sheets. -Responsible for Analyzing the data on Team Leaders level to improve teams performance. -Responsible for Power Query sheets. -Supporting MIS Analysis reports.
        • Education

          • Manaegment Information system in Management Information Systems

            Modern Academy in Maadi (MAM)

            Jan 2011 - Jan 2015 - 4 yr

          • High School - Thanaweya Amma

            Tabry El Hijaz

            Jan 2010 

          Achievements

          Top RTM Achiever in 2017.

          Skills

          • Microsoft Excel
          • Microsoft Office
          • Analytical Skills
          • Strategic Planning
          • Business Analysis
          • Scheduling
          • Process Modeling
          • Capacity Building
          • Workforce Analytics
          • Data Analyzing
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          Languages

          • Arabic

            Fluent
          • English

            Advanced

          Training & Certifications

          • Web Design

            YAT·2015
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