Khaled Mohamed Moussa

Regional Aftermarket Director Egypt, Sudan and Levant areaFull Time

• Job Details:Duties, Responsibilities & Key Achievements: o Reporting Direct to Regional Managing Director for Egypt, Sudan & Levant. o Encouraged safety culture,”0-accident”, safety program “Safety First”, Monthly Toolbox talk Achieved Zero Accidents with good improving in TIA reports (1Report/1FSE/1Month). o Leading an organization of +60 Employees (Managers, Engineers, Sales, Admin, Technical support, Team leaders, Service & Technicians). o Drive the diversity through CTS Organization by Increasing the female ratio to be 12% vs 3% in 2017. Succeeded to hired the 1st Female Service Engineer in Atlas Copco Egypt. o Developed the CTS business and achieved YOY positive (Top-line) Sales growth of +35% in 2022 across the past 5 years with new Sales record (Highest value never reached before). o Ensure that our customers are over-satisfied with our service, constantly follow up on our NPS score and obtain customer and employee feedback to improve our level of service. Achieved healthy NPS Curve trend and improving customer response rate. o Manage the CTS department and achieved the highest profitable growth in line with targets o Support the group’s vision “First in mind and First in Choice” by focusing in and continuously promoting and developing a customer- value and a Customer- Care driven culture. And promote the group’s Core value: interaction, Commitment & Innovation. o Build Strong competence Leaders, Sales, Service and Admin team and increasing the HC by 50% in the past 5 years. maintain a continuous training & development program to ensure maintain the highest level of team knowledge and competence. o Succeeded to have YOY positive growth of spare parts sales and service-related products and over achieved the yearly targets in Egypt and Regions. o Successfully expand and double our networks and build a strong Partners & Distributors. o For the 5th Consecutive year keep on going with YOY positive growth trend curve that reached to Triple the service contract business in 2022 vs 2017. o Develop, the market share (1-1 ratio) from 24% in 2017 to 45% in 2022. (Average 13%/Yr). o Overall full P&L responsibility & Balance sheet by control costs and maximize profit levels.

Branch Manager Aftermarket Egypt & North AfricaFull Time

• Job Details:Duties, Responsibilities & Key Achievements: o Reporting Direct to Vice president & General Manager - system & Service Africa & Turkey. o My main mission Full P&L management develop, and execute strategic growth plan. o leading an organization of +140 Employees (Managers, Sales, Admin, FSE, Tech, ..etc). o Ensure compliance with the EHS Program for employees and subcontractors. Zero Accident o We Succeeded to have Egypt is the highest attachment rate across MEA with over 40%. o We covered over 85% in LTC that generated the high PSA volume and GP. o Great achievement in term of sales despite of the challenges, devaluation, inflation and high turnover. 3rd Consecutive year AM- Egypt OVER achieved with YOY growth (14%). o New profitability record for the 4th Consecutive year. And ROS 23% vs 22% LY. o Created Smart, Measurable and Achievable KPI"s platform for all Leaders, sales & service. o Encourage diversity by hired 1st Female Sales Engineer Aftermarket Division. o Believing the Customers are the most valuable asset, succeeded to add 50 NEW customers o Community service activities, we participated in two Blue Sky projects (Reslal and Tawakel). o Achieved 100% Employee participation in Global Employee survey with high score. o Successfully pass annual Company Internal Audit. And the US Department of Justice audit as part of Johnson Controls Global probation period.

Senior Project EngineerFull Time

• Job Details:o Managing a Team of Supervisors and Technicians. o Ensuring that customer satisfaction is achieved by providing high quality service o Daily attending and solving customer complaint. o Responsible for install:-- Steel Structure and Metal Cladding. o Projects had been executed:- - Egypt BOOT #1, Sidi Krir Units 3 &4 Additional Siding for Turbine Building Eastern and Southern Elevations (Bechtel). - Expansion and modification of Wastewater Treatment Pumping and support facilities to the City of Alexandria, Egypt. (ABB - SUSA).