
Khaled Gawdat
Operations Last-Mile Team Leader at MaxAB
Maadi, Cairo, EgyptWork Experience
Community Operations SupervisorFull Time
MaxAB
Feb 2019 - May 2021 -2 yrs, 3 months
Egypt , Cairo
- Job Details:-Built customer support team from scratch with all functions and operations, CRM, Inbound Queue, and Surveys (NPS, CSAT, App Surveys,..etc) -Driving all the current communication channels with the customers; Through Inbound queue, CRM, Social media while maintaining high level of quality and compliance.
Customer service representative, Chat AdvisorFull Time
Fetchr
Jan 2018 - Sep 2018 -8 months
Egypt , Cairo
Education
Bachelor's Degree in accounting
Cairo University (CU)Jan 2007 - Jan 2012 - 5 yr
High School - Thanaweya Amma
El Alyaa Private SchoolsJan 2007
Skills
- Car Maintenance
- Internet
- Social Networking
- Business Administration
- Microsoft Word
- Call Center
- Sales
- Customer Service
- Microsoft Excel
- CRM
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Languages
English
Fluent
Training & Certifications
Logistics
AIP Logistics·2015ICDL
2009English
AUC·2007