profile-img

Khaled Gawdat

Operations Last-Mile Team Leader at MaxAB

Maadi, Cairo, Egypt

Work Experience

  • Operations Last-Mile Team LeaderFull Time

    MaxAB

    May 2021 - Present -4 yrs, 2 months

    Egypt , Giza

    • Community Operations SupervisorFull Time

      MaxAB

      Feb 2019 - May 2021 -2 yrs, 3 months

      Egypt , Cairo

      • Job Details:-Built customer support team from scratch with all functions and operations, CRM, Inbound Queue, and Surveys (NPS, CSAT, App Surveys,..etc) -Driving all the current communication channels with the customers; Through Inbound queue, CRM, Social media while maintaining high level of quality and compliance.
    • Quality Assurance Senior SpecialistFull Time

      MaxAB

      Feb 2019 - Jun 2019 -4 months

      Egypt , Cairo

      • Customer service representative, Chat AdvisorFull Time

        Fetchr

        Jan 2018 - Sep 2018 -8 months

        Egypt , Cairo

        • Education

          • Bachelor's Degree in accounting

            Cairo University (CU)

            Jan 2007 - Jan 2012 - 5 yr

          • High School - Thanaweya Amma

            El Alyaa Private Schools

            Jan 2007 

          Skills

          • Car Maintenance
          • Internet
          • Social Networking
          • Business Administration
          • Microsoft Word
          • Call Center
          • Sales
          • Customer Service
          • Microsoft Excel
          • CRM
          View More

          Languages

          • English

            Fluent

          Training & Certifications

          • Logistics

            AIP Logistics·2015
          • ICDL

            2009
          • English

            AUC·2007
          Share this Profile