Basic Info

Name: Khaled ElRafie

Professional Experience: Less than 1 year

Location: Cairo Governorate, Egypt

Highest Education: Bachelor's Degree

Career Level: Entry level

Work Experience

Service Advisor at Honda Egypt Al-Futtaim

Experience Details

Job Title: Service Advisor

Job Role: Engineering - Mechanical/Electrical

Career Level: Entry Level

Job Details: Receiving and greeting customers

Understanding customer concerns while advising the required service or repair by both road testing and visually checking the vehicles.

Informing customer about the cost of repair/service or any additional task and attaining their approval.

Following the prescribed manufacturer's recommendations to advice the scheduled maintenance

Informing the customers as and when the vehicle is ready to be delivered while ensuring the car delivery on time.

Ensuring customer satisfaction.

Increasing service center productivity.

Company Details

Name: Honda Egypt Al-Futtaim (multinational)

Location: Cairo, Egypt

Size: 101-500 employees

Industries: Automotive

Website: http://www.hondaegypt.com.eg/

Aug 2015 to present (1 year 11 months)

HD Trainer at Success Skills Patent (student activity)

Experience Details

Job Title: HD Trainer

Job Role: Education/Teaching, Training/Instructor

Career Level: Experienced (Non-Manager)

Job Details: Soft skills Trainer at Success Skills Patent (SSP) student activity, delivering a total of 500 hours in Training at Various Human development Topics.

Company Details

Name: Success Skills Patent (student activity)

Location: Cairo, Egypt

Website: www.facebook.com/SSP.Egypt

Sep 2010 to Aug 2015 (4 years 11 months)

AC Head at Success Skills Patent (student activity)

Experience Details

Job Title: AC Head

Job Role: Education/Teaching, Training/Instructor

Career Level: Manager

Job Details: AC Head at Success Skills Patent student activity (SSP) responsible for coaching the new trainers and giving them the necessary skills to become well trained trainers and give new ideas for our next events.

Company Details

Name: Success Skills Patent (student activity)

Location: Cairo, Egypt

Website: www.facebook.com/SSP.Egypt

Sep 2014 to Aug 2015 (11 months)

Trainee (intern) at Peugeot

Experience Details

Job Title: Trainee (intern)

Job Role: Engineering - Mechanical/Electrical

Career Level: Student

Job Details: N/A

Company Details

Name: Peugeot (multinational)

Location: Cairo, Egypt

Size: 501-1000 employees

Industries: Engineering Services

Website: www.peugeot-eg.com/

Aug 2014 to Sep 2014 (1 month)

Billing Advisor at Vodafone UK

Experience Details

Job Title: Billing Advisor

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: Worked as Billing Advisor in Vodafone UK Customer Service solving the issues of the customers regarding their mobile bills.

Company Details

Name: Vodafone UK (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Consumer Services

Website: www.vodafone.com/uk

Aug 2013 to Dec 2013 (4 months)

OC Head at Success Skills Patent (student activity)

Experience Details

Job Title: OC Head

Job Role: Education/Teaching, Training/Instructor

Career Level: Manager

Job Details: OC Head at Success Skills Patent student activity (SSP) responsible for reserving the halls for our events, taking attendance and decorating the rooms and having creative ideas to be done in breaks' time.

Company Details

Name: Success Skills Patent (student activity)

Location: Cairo, Egypt

Website: www.facebook.com/SSP.Egypt

Sep 2012 to Oct 2013 (1 year 1 month)

Summer Trainee (intern) at Vodafone EG

Experience Details

Job Title: Summer Trainee (intern)

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: N/A

Company Details

Name: Vodafone EG (multinational)

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Consumer Services

Website: www.vodafone.com.eg

Jun 2013 to Aug 2013 (2 months)

Achievements

See Achievements

Achievements as Service Advisor at Honda Egypt Al-Futtaim (2015 - present)
Was chosen to attend a Customer Service and Handling training in Dubai for a week, which is the first step to be a certified Service Advisor from Honda.

Other achievements in school, university, sports, etc...

Education

BSc in Mechanical Automotive

Ain Shams University

2008 - 2015

High School - Thanaweya Amma

Integrated Thebes International School

2008

Certifications

Train The Trainer (TTT)

Aug 2009

Certificate details

Certificate Name: Train The Trainer (TTT)

Date Awarded: Aug 2009

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: National Management Institute

Description: Certification for being a Human Development Trainer.

Training and Courses

AdvanceICDL at MAT

Aug 2012

Training/Course Details

Training Name: AdvanceICDL

Date: Aug 2012

Institution: MAT

Description: N/A

Automotive Training Program at REV Academy

Aug 2016

Training/Course Details

Training Name: Automotive Training Program

Date: Aug 2016

Institution: REV Academy

Description: A program consist of 8 courses (Automotive Electricity, Automotive Network, Engine Mechanical, Engine Management, Advance Engine Management, Engine Diagnosis,Manual Transmission and Automatic Transmission) covering a huge part about vehicles.