
Khaled Ahmed Magdy ElRafie
Automotive Engineer, HD Trainer
Abu Dhabi, United Arab EmiratesWork Experience
Service AdvisorFull Time
Jaguar - Land Rover Premier Motors Al Tayer UAE
Oct 2019 - Present -5 yrs, 9 months
- Job Details:Receiving and greeting customers Understanding customer concerns while advising the required service or repair by both road testing and visually checking the vehicles. Informing customer about the cost of repair/service or any additional task and attaining their approval. Following the prescribed manufacturer's recommendations to advice the scheduled maintenance Informing the customers as and when the vehicle is ready to be delivered while ensuring the car delivery on time. Ensuring customer satisfaction. Increasing service center productivity.
Service AdvisorFull Time
Honda Egypt Al-Futtaim
Aug 2015 - Oct 2019 -4 yrs, 2 months
Egypt , Cairo
- Job Details:Receiving and greeting customers Understanding customer concerns while advising the required service or repair by both road testing and visually checking the vehicles. Informing customer about the cost of repair/service or any additional task and attaining their approval. Following the prescribed manufacturer's recommendations to advice the scheduled maintenance Informing the customers as and when the vehicle is ready to be delivered while ensuring the car delivery on time. Ensuring customer satisfaction. Increasing service center productivity.
Billing AdvisorFull Time
Vodafone UK
Aug 2013 - Dec 2013 -4 months
Egypt , Cairo
- Job Details:Worked as Billing Advisor in Vodafone UK Customer Service solving the issues of the customers regarding their mobile bills.
Education
BSc in Mechanical Automotive
Ain Shams University (ASU)Jan 2008 - Jan 2015 - 7 yr
High School - Thanaweya Amma
Integrated Thebes International SchoolJan 2008
Activities
AC Head at Success Skills Patent
Student Activity
Sep 2014 - Aug 2015 -11 months
HD Trainer at Success Skills Patent
Student Activity
Sep 2010 - Aug 2015 -4 yrs, 11 months
OC Head at Success Skills Patent
Student Activity
Sep 2012 - Oct 2013 -1 yr, 1 month
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Automotive Training Program
REV Academy ·2016AdvanceICDL
MAT·2012Train The Trainer (TTT)
National Management Institute ·2009