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Khaled Ahmed Magdy ElRafie

Automotive Engineer, HD Trainer

Abu Dhabi, United Arab Emirates

Work Experience

  • Service AdvisorFull Time

    Jaguar - Land Rover Premier Motors Al Tayer UAE

    Oct 2019 - Present -5 yrs, 9 months

    • Job Details:Receiving and greeting customers Understanding customer concerns while advising the required service or repair by both road testing and visually checking the vehicles. Informing customer about the cost of repair/service or any additional task and attaining their approval. Following the prescribed manufacturer's recommendations to advice the scheduled maintenance Informing the customers as and when the vehicle is ready to be delivered while ensuring the car delivery on time. Ensuring customer satisfaction. Increasing service center productivity.
  • Service AdvisorFull Time

    Honda Egypt Al-Futtaim

    Aug 2015 - Oct 2019 -4 yrs, 2 months

    Egypt , Cairo

    • Job Details:Receiving and greeting customers Understanding customer concerns while advising the required service or repair by both road testing and visually checking the vehicles. Informing customer about the cost of repair/service or any additional task and attaining their approval. Following the prescribed manufacturer's recommendations to advice the scheduled maintenance Informing the customers as and when the vehicle is ready to be delivered while ensuring the car delivery on time. Ensuring customer satisfaction. Increasing service center productivity.
  • TraineeInternship

    Peugeot

    Egypt , Cairo

    • Billing AdvisorFull Time

      Vodafone UK

      Aug 2013 - Dec 2013 -4 months

      Egypt , Cairo

      • Job Details:Worked as Billing Advisor in Vodafone UK Customer Service solving the issues of the customers regarding their mobile bills.
    • Education

      • BSc in Mechanical Automotive

        Ain Shams University (ASU)

        Jan 2008 - Jan 2015 - 7 yr

      • High School - Thanaweya Amma

        Integrated Thebes International School

        Jan 2008 

      Activities

      • AC Head at Success Skills Patent

        Student Activity

        Sep 2014 - Aug 2015 -11 months

      • HD Trainer at Success Skills Patent

        Student Activity

        Sep 2010 - Aug 2015 -4 yrs, 11 months

      • OC Head at Success Skills Patent

        Student Activity

        Sep 2012 - Oct 2013 -1 yr, 1 month

      Skills

      • Microsoft Office
      • Human Development
      • Adobe Photoshop
      • AutoCAD
      • CarSim 8
      • Autodesk Inventor

      Languages

      • Arabic

        Fluent
      • English

        Advanced

      Training & Certifications

      • Automotive Training Program

        REV Academy ·2016
      • AdvanceICDL

        MAT·2012
      • Train The Trainer (TTT)

        National Management Institute ·2009
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