Basic Info

Khaled ElRafie

Less than 1 year

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Service Advisor at Honda Egypt Al-Futtaim

Experience Details

Service Advisor

Engineering - Mechanical/Electrical

Entry Level

Receiving and greeting customers

Understanding customer concerns while advising the required service or repair by both road testing and visually checking the vehicles.

Informing customer about the cost of repair/service or any additional task and attaining their approval.

Following the prescribed manufacturer's recommendations to advice the scheduled maintenance

Informing the customers as and when the vehicle is ready to be delivered while ensuring the car delivery on time.

Ensuring customer satisfaction.

Increasing service center productivity.


Company Details

Honda Egypt Al-Futtaim (multinational)

Cairo, Egypt

101-500 employees

Automotive

http://www.hondaegypt.com.eg/

Aug 2015 to present (1 year 4 months)
HD Trainer at Success Skills Patent (student activity)

Experience Details

HD Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Soft skills Trainer at Success Skills Patent (SSP) student activity, delivering a total of 150 hours in Training at Various Human development Topics.


Company Details

Success Skills Patent (student activity)

Cairo, Egypt

www.facebook.com/SSP.Egypt

Sep 2010 to Aug 2015 (4 years 11 months)
AC Head at Success Skills Patent (student activity)

Experience Details

AC Head

Education/Teaching, Training/Instructor

Manager

AC Head at Success Skills Patent student activity (SSP) responsible for coaching the new trainers and giving them the necessary skills to become well trained trainers and give new ideas for our next events.


Company Details

Success Skills Patent (student activity)

Cairo, Egypt

www.facebook.com/SSP.Egypt

Sep 2014 to Aug 2015 (11 months)
Trainee (intern) at Peugeot

Experience Details

Trainee (intern)

Engineering - Mechanical/Electrical

Student

N/A


Company Details

Peugeot (multinational)

Cairo, Egypt

501-1000 employees

Engineering Services

www.peugeot-eg.com/

Aug 2014 to Sep 2014 (1 month)
Billing Advisor at Vodafone UK

Experience Details

Billing Advisor

Customer Service/Support

Entry Level

Worked as Billing Advisor in Vodafone UK Customer Service solving the issues of the customers regarding their mobile bills.


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.vodafone.com/uk

Aug 2013 to Dec 2013 (4 months)
OC Head at Success Skills Patent (student activity)

Experience Details

OC Head

Education/Teaching, Training/Instructor

Manager

OC Head at Success Skills Patent student activity (SSP) responsible for reserving the halls for our events, taking attendance and decorating the rooms and having creative ideas to be done in breaks' time.


Company Details

Success Skills Patent (student activity)

Cairo, Egypt

www.facebook.com/SSP.Egypt

Sep 2012 to Oct 2013 (1 year 1 month)
Summer Trainee (intern) at Vodafone EG

Experience Details

Summer Trainee (intern)

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone EG (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.vodafone.com.eg

Jun 2013 to Aug 2013 (2 months)

Education

BSc in Mechanical Automotive

Education Details

BSc

Mechanical Automotive

Ain Shams University, Egypt

Not specified

Automotive Theory Mechanical Design Aerodynamics Automatic Control and Vibrations Maintenance

N/A

Ain Shams University
2008 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Integrated Thebes International School

Egypt

2008

A / Excellent / 85 -100%

N/A

Integrated Thebes International School
2008

Certifications

Certificate details

Train The Trainer (TTT)

Aug 2009

N/A

N/A

N/A

National Management Institute

Certification for being a Human Development Trainer.

Training and Courses

Training/Course Details

AdvanceICDL

Aug 2012

MAT

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AC HeadAdaptiveAdobe PhotoshopAdvanceICDLArabicAutoCADAutodesk InventorAutomotiveBilling AdvisorCarSim 8CommunicatorConsumer ServicesCreativeCustomer ServiceEngineering ServicesEnglishFlexibleHD TrainerHonda Egypt Al-FuttaimHuman Development TrainingInnovativeMechanical AutomotiveMicrosoft OfficeOC HeadPeugeotService AdvisorSocialSummer TraineeSupportTrain The Trainer (TTT)TraineeVodafone EGVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

1-3 years

AutoCAD

AutoCAD

: Intermediate

: High

:

1-3 years

CarSim 8

CarSim 8

: Beginner

: High

:

Less than 1 year

Autodesk Inventor

Autodesk Inventor

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Human Development Training

Human Development Training

: Advanced

: High

:

3-5 years

Key Skills

Communicator, Creative, Flexible / Adaptive, Innovative, Social

Online Presence

www.facebook.com/PunisherBond

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