Khaled abd el nasser EL Fadaly

Social Media Specialist & ModeratorFull Time

• Job Details:Social Media Moderation: ▪ Engagement Management: Interacting with users by responding to comments, messages, and mentions promptly and professionally. ▪ Content Scheduling: Planning and scheduling social media posts in advance (using Sprout Social) to ensure a consistent and well-timed presence on various platforms. ▪ Reporting and Analytics: Monitoring social media metrics and generating monthly reports on key performance indicators (KPIs), such as engagement rates, follower growth, and reach. Also, based on client's requirements, prepare and generate competitors reports. ▪ Trend Monitoring: Staying up-to-date with trending topics and hashtags relevant to the brand or industry and working hand-in-hand with the Account management team on the best way to explore those trends, hashtags, etc. ▪ Feedback Collection: Gathering feedback from social media users and conveying it to the Account Management team to make improvements based on customer input. ▪ Crisis Management: Handling situations where negative comments, controversies, or crises arise on social media. Developing and maintaining a crisis management plan and knowing when to escalate issues to higher levels of management. Digital Media Planning and Reporting: ▪ Assisting in developing and executing media plans that maximize client budgets to reach target audiences effectively. ▪ Continuously monitoring campaign performance in real-time, leveraging data-driven insights to adjust and optimize. ▪ Generating regular performance reports encompassing key performance indicators (KPIs) and actionable insights. Reports should adhere to the template/format currently ▪ Providing recommendations based on data analysis to enhance campaign performance.

Senior content CoordinatorFull Time

• Job Details:- Schedule the requests/acquisition of other teams. - Manage handling complaint requests from Clients - Sending promotional messages “bulk campaigns, advertising” in compliance with all NTRA and Operators’ guidelines and rules. - Improve the workflow with new ideas. - Research, write, edit and proof all levels of copy included headlines and body copy, for all online, offline, external and internal needs. - Writing Content which is supposed to develop advertising concepts - Handling all branded services active on various telecom operators. - Assessing External and Internal customer requirements and ensuring that these are met.