Basic Info
Khaled Abdelhamid
8 years
Banha, Egypt
Bachelor's Degree
Experienced
Work Experience
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Senior Customer Support Team Leader at Z2Data
Experience DetailsSenior Customer Support Team Leader Customer Service/Support Experienced (Non-Manager) N/A Company DetailsZ2Data Egypt 51-100 employees Information Technology Services N/A
Aug 2016 to present (11 months)
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Customer Support Team Leader at SiliconExpert Technologies, an Arrow Electronics company
Experience DetailsCustomer Support Team Leader Customer Service/Support Experienced (Non-Manager)
-Working as customer support engineer in SiliconExpert for 8 years (2 years as a leader). Company DetailsSiliconExpert Technologies, an Arrow Electronics company Egypt 101-500 employees Information Technology Services www.SiliconExpert.com
Apr 2008 to Aug 2016 (8 years 4 months)
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Achievements
Developing SiliconExpert's support ticketing system and building customer confidence in the customer support team. Serving the business of about 1000 customers in 2016 Vs. about 200 customers when compared to the year 2011.
Education
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BSc in Electrical power engineering
Education DetailsBSc Electrical power engineering Faculty of Engineering Shoubra, Egypt C / Good / 65 - 75% Electrical power engineering Graduation project: Electric power distribution inside large Buildings Grade: Excellent Faculty of Engineering Shoubra
2002 - 2007
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Hassan ibn thabet secondary school Egypt 2002 A / Excellent / 85 -100% 98.2% Hassan ibn thabet secondary school
2002
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Certifications
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Berlitz institute certified
Aug 2013
Certificate detailsBerlitz institute certified Aug 2013 98 out of 100 N/A N/A Berlitz N/A |
Training and Courses
Training/Course DetailsEnglish for life & business writing Aug 2013 Berlitz N/A |
Training/Course DetailsFirst Line Leaders Training Mar 2015 New Horizons N/A |
Training/Course DetailsElectric power distribution Jan 2016 Cairo University N/A |
Last update 25 days ago.
Profile Skills and Keywords
ArabicBerlitz Institute CertifiedBig DataComputersCustomer ServiceCustomer SupportCustomer Support Team LeaderCustomer-orientedDrivingElectric Power DistributionElectrical Power DistributionElectrical Power EngineeringElectronic Component ManagmentEnglishEnglish For Life & Business WritingFirst Line Leaders TrainingFootballGaining KnowledgeHard WorkerInformation Technology ServicesInternetLeaderMicrosoft OfficeOrganizerSenior Customer Support Team LeaderSupportTeam PlayerTravellingWorkSelf-assesed Skills
Fields of Expertise
Big Data
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Customer Support
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Electronic component managment
Electronic component managment
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Electrical power distribution
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Key Skills
Leader, Hard worker, Customer-oriented, Organizer, Team PlayerOnline Presence
