Basic Info

Khaled Abdelhamid

8 years

Banha, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Support Team Leader at Z2Data

Experience Details

Customer Support Team Leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Z2Data

Egypt

51-100 employees

Information Technology Services

N/A

Aug 2016 to present (4 months)
Customer Support Team Leader at Customer Support Team Leader, and Arrow Electronics company

Experience Details

Customer Support Team Leader

Customer Service/Support

Experienced (Non-Manager)

-Working as customer support engineer in SiliconExpert for 8 years (2 years as a leader).
-Managing and supervising SliconExpert's Support Ticket System
-Serving the business of more than 1000 customers per year.
-Assurance of timely & high quality issue resolution
-Implementing & Developing procedures & processes of SliconExpert's Support Team
-Arrow Cross & Part selection Live Chat support
-Arrow Sales Force support


Company Details

Customer Support Team Leader, and Arrow Electronics company

Egypt

101-500 employees

Information Technology Services

www.SiliconExpert.com

Apr 2008 to Aug 2016 (8 years 4 months)

Achievements


Developing SiliconExpert's support ticketing system and building customer confidence in the customer support team. Serving the business of about 1000 customers in 2016 Vs. about 200 customers when compared to the year 2011.

Education

BSc in Electrical power engineering

Education Details

BSc

Electrical power engineering

Faculty of Engineering Shoubra, Egypt

C / Good / 65 - 75%

Electrical power engineering

Graduation project: Electric power distribution inside large Buildings Grade: Excellent

Faculty of Engineering Shoubra
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hassan ibn thabet secondary school

Egypt

2002

A / Excellent / 85 -100%

98.2%

Hassan ibn thabet secondary school
2002

Certifications

Certificate details

Berlitz institute certified

Aug 2013

98 out of 100

N/A

N/A

Berlitz

N/A

Training and Courses

Training/Course Details

English for life & business writing

Aug 2013

Berlitz

N/A

Training/Course Details

First Line Leaders Training

Mar 2015

New Horizons

N/A

Training/Course Details

Electric power distribution

Jan 2016

Cairo University

N/A

This profile is fresh!
Last update 13 days ago.

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Profile Skills and Keywords

ArabicBerlitz Institute CertifiedComputersCustomer ServiceCustomer SupportCustomer Support Team LeaderCustomer-orientedDrivingElectric Power DistributionElectrical Power EngineeringElectronic Component ManagmentEnglishEnglish For Life & Business WritingFirst Line Leaders TrainingFootballGaining KnowledgeHard WorkerInformation Technology ServicesInternetLeaderMicrosoft OfficeOrganizerSupportTeam PlayerTravellingWork

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

More than 7 years

Electronic component managment

Electronic component managment

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Customer-oriented, Organizer, Team Player

Online Presence

https://www.linkedin.com/in/khaled-abdelhamid-64586369?trk=nav_responsive_tab_profilehttps://www.facebook.com/khaled.abdelhamid.921

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