
Khaled Abdelhamid Ahmed Shafik
Head of the Customer Support Section at Z2Data
Banha, Qalubia, EgyptWork Experience
Head of the Customer Support SectionFull Time
Z2Data
Aug 2016 - Present -8 yrs, 11 months
Egypt , Qalubia
Customer Support Team LeaderFull Time
SiliconExpert Technologies, an Arrow Electronics company
Apr 2008 - Aug 2016 -8 yrs, 4 months
Egypt
- Job Details:-Working as customer support engineer in SiliconExpert for 8 years (2 years as a leader). -Managing and supervising SliconExpert's Support Ticket System -Serving the business of more than 1000 customers per year. -Assurance of timely & high quality issue resolution -Implementing & Developing procedures & processes of SliconExpert's Support Team -Arrow Cross & Part selection Live Chat support -Arrow Sales Force support
Education
BSc in Electrical power engineering
Benha UniversityJan 2002 - Jan 2007 - 5 yr
High School - Thanaweya Amma
Hassan ibn thabet secondary schoolJan 2002
Achievements
Developing SiliconExpert's support ticketing system and building customer confidence in the customer support team. Serving the business of about 1000 customers in 2016 Vs. about 200 customers when compared to the year 2011.
Skills
Languages
English
FluentArabic
Fluent
Training & Certifications
Electric power distribution
Cairo University·2015First Line Leaders Training
New Horizons·2015English for life & business writing
Berlitz·2013Berlitz institute certified
Berlitz·2013