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Khaled Abdelhamid Ahmed Shafik

Head of the Customer Support Section at Z2Data

Banha, Qalubia, Egypt

Work Experience

  • Head of the Customer Support SectionFull Time

    Z2Data

    Aug 2016 - Present -8 yrs, 11 months

    Egypt , Qalubia

    • Customer Support Team LeaderFull Time

      SiliconExpert Technologies, an Arrow Electronics company

      Apr 2008 - Aug 2016 -8 yrs, 4 months

      Egypt

      • Job Details:-Working as customer support engineer in SiliconExpert for 8 years (2 years as a leader). -Managing and supervising SliconExpert's Support Ticket System -Serving the business of more than 1000 customers per year. -Assurance of timely & high quality issue resolution -Implementing & Developing procedures & processes of SliconExpert's Support Team -Arrow Cross & Part selection Live Chat support -Arrow Sales Force support

      • Education

      • BSc in Electrical power engineering

        Benha University

        Jan 2002 - Jan 2007 - 5 yr

      • High School - Thanaweya Amma

        Hassan ibn thabet secondary school

        Jan 2002 

      Achievements

      Developing SiliconExpert's support ticketing system and building customer confidence in the customer support team. Serving the business of about 1000 customers in 2016 Vs. about 200 customers when compared to the year 2011.

      Skills

      • Customer Service
      • Electronic component managment
      • Big Data
      • Microsoft Office
      • Electrical Power Distribution

      Languages

      • English

        Fluent

      • Arabic

        Fluent

      Training & Certifications

      • Electric power distribution

        Cairo University·2015

      • First Line Leaders Training

        New Horizons·2015

      • English for life & business writing

        Berlitz·2013

      • Berlitz institute certified

        Berlitz·2013
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