Khaled Essam abbas
Manager, Corporate Sales Government channel
Heliopolis, Cairo, EgyptWork Experience
Enterprise credit and risk managementFull Time
Orange egypt
Jun 2016 - Present -9 yrs, 1 month
Egypt , Cairo
Enterprise firstclass Complaints and RetentionFull Time
Orange Egypt
Feb 2014 - Present -11 yrs, 5 months
Egypt , Cairo
- Job Details:Main role is to handle corporate firstclas customer complaints and retain them to keep satisfaction. Working on daily report for the firstclass base Enhance the E2E figures Enhance the FCR and FLR figures Working on NPS
Complaints and Retention Sr advisorFull Time
Vodafone egypt
Jul 2010 - Feb 2014 -3 yrs, 7 months
Egypt , Cairo
Education
Bachelor's Degree in Arts
Ain Shams University (ASU)Jan 2005 - Jan 2010 - 5 yr
High School - Thanaweya Amma
modern schoolJan 2005
Languages
Arabic
FluentEnglish
Advanced