Khaled Ayman Zahran

Experience Project Manager at Delivery Hero

Cairo, Egypt

Delivery Hero

Jan 2021 - Present -4 yrs, 6 months

Talabat, Delivery Hero

Jan 2019 - Jan 2021 -2 yrs

Egypt , Cairo

Job Details:▪ Manage the customer life cycle ▪ Manage the NPS (Net promoter score) ▪ Validate customer’s cases and analyse the outcome ▪ Report and communicate with the upper management directly ▪ Improve and work on the company process ▪ Weekly report with the customer's accountabilities with accurate numbers ▪ Achievements: Decreased the contact rate by ~15%, Decreased the cancellation rate from the restaurant side, contributed to design a new help center for the customers

Talabat

Oct 2018 - Jan 2019 -3 months

Job Details:▪ Joined Talabat at 1st Oct 2018 – Live Chat. ▪ Dealing with Variety of customers ▪ Handle Restaurant Drops ▪ Escalate problems and provides relevant feedback to the right channels ▪ Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures

Palm Hills

Nov 2017 - Oct 2018 -11 months

Job Details:▪ Joined Palm Hills Developments at 11 Nov 2017. ▪ Handle customer inquires ▪ Calculate financial debits ▪ Analyst Project Data ▪ Worked at the two customer Service departments (voice and WhatsApp)

College Diploma in BIS, Business Information System
Helwan University
Jan 2014 - Jan 2018 - 4 yr
College Diploma in BIS, Business Information System
Helwan University
Jan 2014 - Jan 2018 - 4 yr
High School - Thanaweya Amma
Tawfikia High School
Jan 2014