Khaled Faried Ahmed Zada

Administration SupervisorFull Time

• Job Details:Assist HR/ Admin Director in long-range goal planning and new program development • Manage and lead admin staff for the day-to-day functions. • Propose the admin department semi- annual budget and use it to handle the required expenses. • Coordinate provider, administration staff schedules. Curriculum Vitae Khaled Faried Zada Administration Supervisor Page 2 of 6 Resume- Khaled Faried Zada • Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results. • Responsible to make the company a cozy and professional environment through directing staff regarding sound system/reception area/hospitality duties. • Manages all activities (either personally initiated or through subordinates) related to the maintenance of the facilities, office equipment. • Supervise the admin work and the internal maintenance requirements. • Maintains operations by following policies and procedures; reporting needed changes. • Supervising the security team, CCTV team, & janitors. • Conducting investigations regarding security & admin issues in cooperation with legal department. • Ensure that facilities meet environmental, health, and security standards and comply with government regulations. • Dealing with the contracted maintenance and housekeeping vendors. • Ensuring new hire paperwork is completed and processed. • Conducting new hires' orientations & in-briefs in cooperation with HR Dept. • Assist with development and maintenance of quality assurance programs.

Service Network Team LeaderFull Time

• Job Details:LG Electronics, Inc. is a global leader and technology innovator in consumer electronics, mobile communications and home appliances. With 117 operations around the world, LG is comprised of four business units – Home Entertainment, Mobile Communications, Home Appliance, and Air Conditioning & Energy Solutions – and is one of the world’s leading producers of flat panel TVs, mobile devices, air conditioners, washing machines and refrigerators. Reporting to: Field Service Executive Manager Reason for leaving: Still working Build good, trustworthy connections with LG customers to have a Win- Win relationship through providing reliable product service. Service Network optimization. Controlling around 100 external authorized/ exclusive service centers distributed all over Egypt. Improve the RTAT (Repair, Turn Around Time), reclaim & service claim quantity with minimizing the sold product replacement in case there is a problem in the product. Plan & follow up with training schedules for the service centers’ technicians. Audit & investigate for service centers activities. Voice of Customers Management (VOC Management). Monitoring part forwarding process to all service centers all over Egypt. Manage the covering area(s) for each service center & adjust it based on performance. Working as a head of team contains three leaders with 10 individuals including the leaders.

Quality Assurance AuditorFull Time

• Job Details:An American/ international company works in Egypt through the Office of Military Cooperation "American Embassy in Cairo" in the field of Personnel Support Services, provides services to American personnel who work in Egypt for the US military aid Reporting to: Quality Assurance Program Manager Reason for leaving: Program Closure in Egypt Monitor and Audit all activities and services as listed in the Performance Work Statement, standard operating procedures, and current policies and procedures. Coordinate and request corrective action(s) and interpretations for problems with areas supervisors, functional area managers, and program functional managers. Review results of program QC audits, inspections, or surveillance, and prepare reports with descriptions of discrepancies and recommendations for corrective action(s). Perform analysis of equipment failure and provide recommendations for corrective action(s) to preclude similar recurrent failures. Inspect equipment prior to, during, or after repair or maintenance to ensure compliance with appropriate specifications. Instruct operating elements in quality standards and requirements. Monitor and make recommendations as to safety practices and procedures. Perform checks for Environment, Health, and Safety (EHS). Using the DynMro system to accomplish the job requirements as needed. Using the Customer Service Portal (unscheduled work order tracking/ upload files/ download references) to accomplish the job requirements as needed.