Khaled Sami Youssef

Sales ManagerFull Time

Associate ManagerFull Time

• Job Details: Responsible for (Calls, Sales, catering).  Customer relation management.  Monitoring KPI’S (calls, sales, AVG, TRX, revenue calls)  Monitoring catering - bulk orders and contracting with companies and factories to supply Americana products.  Action plans for telemarketing & telesales.  Action plans for (Out visit and open new channel, Sales, AVG and transaction, catering orders).  Action plans and identifies restaurant cases.  Setting targets of KPI’s for team leaders and agent.  Weekly meeting with follow up team to review customer feedback, sales target and team performance.  Coaching and training.  Monitoring team leaders and agent performance and motivating them to reach targets.  Working with operation team to enhance the delivery in all stores.  Supporting to set the trade zone of the branches and new opening.  All Sales reports.  Handle & solving customer’s complaint  Workforce schedule.  Control the expenses and operate within the approved budget

Sales ManagerFull Time