khaled wefky

Cloud Support EngineerFull Time

• Job Details:Provides frontline support for cloud solutions, including VMware vCloud Director, Office 365, and Web2SMS Resolves all issues regarding these products, escalating advanced issues to the 2nd line support os needed. Communicates with customers to understand and resolve their issues in a timely and efficient manner. Maintains a high level of customer satisfaction by providing excellent customer service. Stays up-to-date on the latest cloud technologies and trends.

IT SpecialistFull Time

• Job Details:* Serve as the first point of contact for users (seeking technical assistance in person, by telephone, or through email.), * Provide remote support to teleworkers, staff in other office locations, and employees in travel status. * Provide technical support for desktops, laptops, mobile devices, and other hardware and software used by employees. * Handle moves, new setups, and changes in computer equipment and Replace or upgrade software and hardware as directed. Test operating systems, browsers, and applications before deployment. *Educate users on the use of company hardware and software via individual help sessions. * Very good experience ( Active Directory, DNS and DHCP) * Good awareness about Cloud Computing