Khaled Talaat Mohamed

System AdministratorFull Time

IT Specialized EngineerPart Time

• Job Details:Respond to technical support requests in person, via phone, or by email Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Implement Change, Add, Replace and Upgrade IT activities as planned Log all help desk interactions Prepare activity reports Track, route problems and requests and document resolutions Administer help desk software Keep a current and accurate log and track of all IT assets Stay current with system information, changes and updates and fundamental operations of relevant software, hardware and other equipment Attend scheduled training

Technical Support EngineerFull Time

• Job Details:Installing and configuring computer hardware operating systems and applications. Managing and troubleshoots (Laptops, Network, Camera, Fingerprint & etc…) Monitoring and maintaining computer systems and networks. Implement networks and install new upgrades Supervise Purchasing hardware, software requirements through purchasing department. Monitor and check servers, communications, backups Good Knowledge in Windows server services “”AD, DNS, DHCP, gpo…etc.” Know basics in dealing with firewall (Sophos)