KS

Khaled abdullah Shafie

Call center agent at xceed

Haram, Giza, Egypt

Work Experience

  • Customer Care CoordinatorFull Time

    Concentrix

    Jan 2018 - Dec 2021 -3 yrs, 11 months

    Egypt , Giza

    • Job Details:I was customer service agent for Amazon UK then i was transferred to SXM customer care and sales team

  • Back Office ExecutiveFull Time

    Teleperformance - Egypt

    Dec 2015 - Jan 2018 -2 yrs, 1 month

    Egypt , Cairo

    • Job Details:my main task to solve billing and technical tickets for DU enterprise customers however i created a title at the company to analyst the issues for trouble tickets delay. also i was responsible to monitor and train the new hires once they on the floor

  • Call center agentFull Time

    xceed

    Apr 2014 - Present -11 yrs, 3 months

    Egypt , Giza

      • Education

      • Bachelor's Degree in media

        Akhbar Al-Youm Academy Press Technology

        Jan 2006 - Jan 2013 - 7 yr

      Skills

      • Training

      Languages

      • English

        Fluent

      Training & Certifications

      • graphic design deplume

        YAT·2011
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