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Khaled Sayed Abd El-Mwgoud

RTM Analyst at Sykes Enterprises

Alzawya Alhamraa, Cairo, Egypt

Work Experience

  • Senior Business Intelligence DeveloperFull Time

    Flairstech

    Jun 2023 - Present -2 yrs, 1 month

    Egypt , Cairo

    • Job Details:● Developed and maintained interactive dashboards and reports using Power BI, delivering actionable insights to support key business decisions. ● Designed and optimized data models and implemented advanced calculations using DAX, improving report performance and usability. ● Integrated and automated data pipelines by leveraging Jira APIs to extract real-time operational data for analytics purposes. ● Implement periodic Data Quality Checks to validate the data in DW.

  • MIS Sr.AnalystFull Time

    Majorel Egypt

    Sep 2022 - Present -2 yrs, 10 months

    Egypt , Cairo

    • Job Details:• Created the report automation project to automate the data pipeline. • Designing a dashboard for operation management to visualize the operational performance. • Creating KPIs module • Reporting figures on daily, weekly and monthly basis.

  • RTM AnalystFull Time

    Sykes Enterprises

    Oct 2021 - Present -3 yrs, 9 months

    Egypt , Cairo

    • Job Details:• Manage call volume, and program break schedules. • Manage non-productive time request process, ensuring activities are planned without impacting SLAs. • Monitor agent status in real-time and take action to keep workforce utilization optimal. • Monitor and analyze key performance indicators and trends to forecast, reschedule, and adjust staffing levels

  • Software DevelopmentInternship

    Raya Holding

    Jul 2021 - Sep 2021 -2 months

    Egypt , Cairo

      • Education

      • Technical Diploma in Data science

        Cairo University (CU)

        Jan 2021 - Jan 2023 - 2 yr

      • Bachelor's degree in law in Law

        Cairo University (CU)

        Jan 2017 - Jan 2021 - 4 yr

      Achievements

      Sales Data analysis project database analysis for restaurants data with visual Dashboards Used technology: Python (Pandas), SQL, Tableau GitHub link: https://github.com/An999n/database-analysis Tableau Dashboard1: https://public.tableau.com/app/profile/khaled4192/viz/ElMenus_test_Area-Analysis/AreasDashboard Tableau Dashboard2: https://public.tableau.com/app/profile/khaled4192/viz/ElMenus_test_Monthly__restaurant_Analysis/Dashboard1 stock exchange simulator Python/Flask web app GitHub link: https://github.com/An999n/Stock-Exchange-simulator Tic-Tac-Toe Command-line Created using C Programming GitHub link: https://github.com/An999n/Tic-Tac-Toe

      Skills

      • Microsoft Excel - VBA
      • Mathematics
      • Python
      • Microsoft SQL Server
      • Computer Science
      • Business Analysis
      • Mysql Database
      • Multivariate testing
      • Analyst
      • Data Science
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      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • Data Analysis Challenger

        Udacity·2021

      • Software Development

        Raya·2021

      • CS50 introduction to computer science

        Harvard·2021

      • PCAP: Programming essentials in python

        Cisco Networking Academy·2020

      • Certificate of participate on web development track

        Udacity·2020

      • Soft skills Training course

        MBS·2020

      • HTML Essentials

        LinkedIn learning·2020
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