Khaled Samy Khalil

Fawry Plus

• Branch ManagerFull Time

  Sep 2020 - Present -4 yrs, 10 months

  Egypt , Giza

  • Job Details:• Accurate and precise attention to detail • Direct all operational aspects including distribution Operations, Customer Service, Human Resources, Administration and Sales. • Work to grow business and customer acquisition. • Keep in line with company growth strategy • Meet or exceed company profit goals • Share knowledge with other branches on effective practices, business Opportunities and needs. • Manage employees and lead day-to-day responsibilities. • Address employee satisfaction issues promptly. • Bring out the best of branch’s personnel by providing training, coaching, development and motivation. • Assists team members when needed to accomplish branch goals • Encouraging to team and staff; able to mentor and lead • Adhere to high ethical standards, and comply with all regulations/applicable laws. • Assist with customer service to ensure overall customer satisfaction. • Create and maintain relationships with clients. • Create plans and forecasts that are built to fit future needs. • Develop forecasts, financial objectives and business plans. • Marketing branch within the community to attract business • Creative problem solver who thrives when presented with a challenge • Able to analyze problems and strategize for better solutions
• Customer Support RepresentativeFull Time

  Jul 2018 - Sep 2020 -2 yrs, 2 months

  Egypt , Giza

  • Job Details:• Generate sales leads • Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quotas • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers • Proven customer support experience or experience as a Client Service Representative • Track record of over-achieving quota • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively