Khaled Hussein Salem
Sr Cloud Operation Engineer at Orange Business Services
New Cairo, Cairo, EgyptWork Experience
System Infrastructure Expert, L3 Engineering PAM (CyberArk) ExpertFull Time
- Job Details:▪ Resolve system service incidents promptly and effectively to minimize downtime and ensure continuous operation. ▪ Deploy and manage Privileged Access Management (PAM) systems to safeguard critical assets and prevent unauthorized access. ▪ Design, implement, and maintain Identity and Access Management (IAM) solutions to ensure secure authentication and authorization processes. ▪ Implement system releases and manage release management processes, including operating system upgrades and software migrations. ▪ Design, implement, and maintain Identity and Access Management (IAM) solutions to ensure secure authentication and authorization processes. ▪ Perform configuration management tasks to maintain an up-to-date system inventory and ensure accurate documentation. ▪ Contribute to service operation processes management by providing insights for root cause analysis and service improvement plans. ▪ Conduct regular security assessments and audits to ensure compliance with industry standards and regulations. ▪ Manage and optimize PAM solution. ▪ Troubleshoot PAM related issues.
Senior Infrastructure EngineerFull Time
VOIS Vodafone International Services
Dec 2019 - Jul 2022 -2 yrs, 7 months
Egypt , Cairo
System Administrator Team LeaderFull Time
Mar 2016 - Nov 2019 -3 yrs, 8 months
Egypt , Cairo
- Job Details:• Ensure that all servers and services are up and can cover organization usage. • Responsible for monitoring servers’ performance and system logs to guarantee 1005 uptime. • Responsible for documenting all systems configuration and update it. • Generate daily reports for the downtime issues and resolution steps. • Manage the recovery plan implementation and ensure that each server is up and running after any outage. • Monitor different data center equipment and run periodically test its functionalities. • Plan and develop the upgrade and backup plan for according to the business needs. • Develop and maintain installation and configuration procedures. • Identify different approaches for controlling hardware and software resources to fit the team budget. • Work with different teams to establish and improve services processes and procedures. • Ensure the information security and data availability. • Maintain the whole system administration team in the same level of knowledge and provide them with the training if needed. • Identify and plan routine maintenance requirements for all systems.
Senior System EngineerFull Time
Jan 2016 - Mar 2017 -1 yr, 2 months
Egypt , Cairo
- Job Details:• Analyze and verify the requirements for completeness, consistency, comprehensibility, feasibility for infrastructure. • Guide team technically in its activities to produce planned and timely outcome within approved budget. • Manage infrastructure HW and operating systems proactively and ensure service availability as per SLAs. • Identify and plan routine maintenance requirements for all systems
System EngineerFull Time
Nov 2013 - Dec 2015 -2 yrs, 1 month
Egypt , Cairo
- Job Details:• Ensure that all servers and services are up and can cover organization usage. • Responsible for monitoring servers’ performance and system logs to guarantee 1005 uptime. • Responsible for documenting all systems configuration and update it. • Generate daily reports for the downtime issues and resolution steps. • Manage the recovery plan implementation and ensure that each server is up and running after any outage. • Monitor different data center equipment and run periodically test its functionalities. • Plan and develop the upgrade and backup plan for according to the business needs. • Develop and maintain installation and configuration procedures. • Identify different approaches for controlling hardware and software resources to fit the team budget. • Work with different teams to establish and improve services processes and procedures. • Ensure the information security and data availability. • Maintain the whole system administration team in the same level of knowledge and provide them with the training if needed. • Identify and plan routine maintenance requirements for all systems.
IT SpecialistFull Time
Aug 2013 - Nov 2013 -3 months
Egypt , Cairo
- Job Details:• Troubleshoot and diagnose hardware and software issues via ticket system or e-mail. • Responsible for providing first level of resolution in troubleshooting network, hardware and software issues. • Responsible for providing on-time problem resolution. • Ability to work with different levels of knowledge and diagnose different problems. • Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution. • Can work with different tasks in a smooth and effective way. • Responsible for dealing with different providers to report and follow up with them on any outage during the working hours. • Handle different requests using ticket system or e-mail. • Deliver the knowledge needed to the customers in simple way
Education
Bachelor's Degree in Commerce
MCI AcademyJan 2010
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
ITIL Foundation v4
Axelos·2022Azure Administrator Associate AZ-104
2022Azure Fundamentals AZ-900
2022Oracle Cloud infrastructure Foundation Associate 2022
2022