Khaled Ahmed Salama

Senior Executive Business ControlFull Time

• Job Details:• To see if operational policies/processes are being adhered to all levels and to detect deviations. • To provide feedback/opinion related to operational risks such as competition inappropriate policies or areas of potential conflict. • Follow-up with process owners on process improvements. • Deploying continuous auditing/monitoring techniques. • Client visits: check visits discipline – timing, conduct, staff and client discipline, monitoring and reporting on the performance of sales representatives through random visit according to the pre-set plan across Egypt. • Follow-up the execution of the agreed upon risk mitigation plans. • Ensure pertinent information is identified, captured and communicated in a timely manner for allowing entity’s objectives to be achieved. • Verify that departments in a company are in compliance with organizational policies and procedures.

Team leaderFull Time

• Job Details:• I was working as a team leader for Aman E-Payment customer services at RCC and I was being its team leader for 1 year & 3 months. • I was being Aman E-Payment back office team leader. • I implemented Aman Financial services customer services at Sep-2017 and I have been its team leader. • I implemented Aman Micro finance customer services and I have been its team leader. • I implemented Raya Auto customer services and I have been its team leader. • I handled AmChamp as a team leader at RCC for 4 months. • Working on Avaya. • Working on Remedy, Seibel, Smart vista. • COPC knowledge.