Khaled Alaa Eldin Said

Head of customerserviceFull Time

• Job Details:Selling and promoting bank products (Assets , Liabilities ) • Responsible for leading the team to ensure maintaining the budget • Handling complains and finding the best financial solutions for the customers • Responsible for handling the large accounts and clients . • Account officer for all Wealth & Treasury departments clients . • Participate in putting the budget yearly .

Head of operation & cashFull Time

• Job Details:• Handling all the tasks of the operation department on daily basis . • Following up and doing the daily reports. • Checker for all outgoing and internal transfers , LCs, LGs, Documents collection, Form 4 ,etc..... • Checking all Foreign exchange transactions before executing with the dealing room . • Reviewing custodies held at the branch (CD’s, Petty Cash, LG’s, Checks inventory, ETC……) • Implementing CBE regulations & compliance department. • Compliance champion and AML officer . • Responsible for replying on internal and external auditors points. • Managing and checking the department team work on daily basis.

Operation officerFull Time

• Job Details:• Executing the transactions and requests of the client after ensuring that it meets the bank policy and standards on the daily basis. • Following up and doing the daily reports. • Acting as a Head Of operations & Cash in case of shortage. • Worked in the cash area for 4 months, acting between Teller & Head teller. • Participated in the acquisition and the merge of Nova Scotiabank with AAIB , 02/2015_06.2015: A. Acted as a Head of All ( Cash , operation and customer service ) B. Responsible for reviewing the files and checking the balances for the existing accounts. C. Opening and managing old and new accounts. D. Executing and transferring the balances and data of the merged accounts on our system. E. Responsible for training the new joined staff.