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Khaled Ahmed Rakha

Online Support Specialist

Ras Albar, Damietta, Egypt

Work Experience

  • Online Support SpecialistFull Time

    TE Data

    Feb 2017 - Jun 2017 -4 months

    Egypt , Cairo

    • Job Details:- Handle sales and technical problems of all services via online support chat sessions. - Use questioning techniques to guide chat flow. - Deliver messages effectively as per SLA. - Manage chat flow with navigating screens.

  • Technical Support Call Center AgentFull Time

    TE Data

    Apr 2016 - Feb 2017 -10 months

    Egypt , Cairo

    • Job Details:- Handle technical calls related to ADSL service within 30 days of activation date. - Build rapport with customers over phone. - Apply quality assurance standards in work. - Strong customer focus to get high satisfaction.

    • Education

    • Technical Diploma in System Administration

      Information Technology Institute (ITI)

      Jan 2018 - Jan 2018 - 0 Month

    • BSc in Computers and Information Sciences

      Mansoura University

      Jan 2011 - Jan 2015 - 4 yr

    Skills

    • Oracle DBA
    • System Administration
    • DevOps
    • Programming
    • SQL

    Languages

    • Arabic

      Fluent

    • English

      Intermediate

    Training & Certifications

    • CCNA

      Cisco·2015

    • Microsoft Mobile Applications Development by Orascom

      Information Technology Institute (ITI), Mansoura Branch·2015

    • Automated Management

      Damietta Port Authority·2014

    • 6-Month Training Program,

      Information Technology Institute (ITI), Mansoura Branch·2013
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