
Khaled Adel Othman
Partnerships Manager at Casita
Cairo, EgyptWork Experience
Partnerships ManagerFull Time
- Job Details:- Manage a portfolio of client accounts to achieve long-term success and revenue growth. - Develop and maintain positive relationships with clients, serving as their primary point of contact for all needs and inquiries. - Generate new business opportunities within existing and potential customer networks. - Resolve conflicts and provide solutions to customer inquiries promptly and effectively. - Supervise account representatives to ensure sales targets are met and exceeded. - Report on the status of accounts and transactions, tracking sales metrics and suggesting actions for improvement. - Set and track sales account targets, ensuring alignment with company objectives. - Identify and build a network of strategic partnerships with recruitment agencies, sponsorship bodies, ministries, and educational institutions. - Lead the development and implementation of partnership business strategies, including accommodation bookings. - Generate leads for various teams via online and offline activities, leveraging partnership networks. - Manage partnerships with universities and language schools, ensuring effective communication and support. - Build strong rapport with partners through high-quality communication and product knowledge. - Complete all required administration, including sales recording through CRM systems. - Act as a liaison between various stakeholders, including agents, consultants, universities, schools, and internal teams. - Provide feedback to relevant teams to enhance process efficiency and booking procedures.
Account ManagerFull Time
Bigo Live
Jan 2021 - Aug 2022 -1 yr, 7 months
Egypt , Cairo
- Job Details:- Handling agency owners’ requests, question, issues and overall account details. - Communicate with different departments in business emails. - Conduct online meetings with different accounts owners toward achieving the company goals. - Providing weekly reports to the management. - Created a knowledge base of the working process and department policy which used for training.
Sales ExecutiveFull Time
ITEye
Jan 2018 - Dec 2019 -1 yr, 11 months
Egypt , Cairo
- Job Details:- Conducting market research to identify selling possibilities and evaluate customer needs. - Actively seeking out new sales opportunities through cold calling, networking and social media. - Setting up meetings with potential clients and listening to their wishes and concerns. - Providing sales and communication skills training for the new sales team comers. - Create frequent reviews and reports with sales and financial data. - Negotiate/close deals and handle complaints or objections.
Customer Service RepresentativeFull Time
Teleperformance
Jan 2016 - Dec 2018 -2 yrs, 11 months
Egypt , Cairo
- Job Details:- Communicating with Canadian & British customers through voice calls in English language. - Responding to customer inquiries and providing solutions for their issues. - Documenting all calls details including inquires, requests and solutions provided. - Achieving the best quality and meeting the customer expectations and satisfaction. - Engaging customers through positive, empathetic and professional attitude. - Working as a team player to achieve the project targets and assist other members and new comers.
Education
BSc in architecture
October 6 University (OU)Jan 2014
Skills
- Microsoft Excel
- Probelm Solving & Fast Thinking
- Team Work
- Leadership
- Coaching
- Adobe Photoshop
- AutoCAD
- Technical Support
- Customer Service
- Sales
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Languages
English
FluentArabic
Fluent
Training & Certifications
Life Coaching
ICF·2023