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Khaled Gamal Mohamed

CHANGE MANAGEMENT MANAGER at E-finance

Maadi, Cairo, Egypt

Work Experience

  • CHANGE MANAGEMENT MANAGERFull Time

    E-finance

    Jan 2024 - Present -1 yr, 6 months

    Egypt , Giza

    • Job Details:Building the change management practices and team to facilitate and govern change cycles, enable business teams to unlock market opportunities, support technology teams in understanding and executing change initiatives within a well-defined scope and governed framework, and assisting management executives in taking informed decisions based on change value analysis while committing to continuous improvement approach and adapting mindset.
  • Alex Bank

    • DIGITAL DEMAND BUSINESS ANALYSIS TEAM LEADFull Time

      Jul 2023 - Jan 2024 -6 months

      Egypt , Giza

      • Job Details:• Lead a team of business analysts and coordinators to enable and drive change initiatives across the bank’s business lines. • Define and own the execution of vision and roadmap and business requirements. • Write epics and detailed user stories, including acceptance criteria. • Ensuring that product management and technical teams are aligned. • Assist and mentor in creating BRDs as a reference for change initiatives (Projects/CRs). • Assist and mentor in creating BPMN diagram to clarify the business workflow. • Assist and mentor in creating diagrams to list the business actions and steps. • Lead and facilitate UAT sessions throughout the demand lifecycle. • Manage Stakeholders to ensure efficiency and effectiveness across all projects and CRs. • Lead and participate in elicitation activities to align and resolve ambiguities. • Initiate Business Process documentation projects from writing to final publication in collaboration with all business units. • Provide expertise in business process design. Work on the identification, scoping, expected outcomes, and estimated benefits of proposed improvement opportunities. • Build standard, repeatable, and reusable processes, which drive efficiency savings, direct cost savings, and drive or protect revenue. • Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, business analysis, and task and workflow analysis.
    • DIGITAL DEMAND SENIOR BUSINESS ANALYSTFull Time

      Apr 2022 - Jul 2023 -1 yr, 3 months

      Egypt , Giza

      • Job Details:• Work closely with development and support teams in a fast-paced Agile environment. • Define and own the execution of vision and roadmap and business requirements. • Write epics and detailed user stories, including acceptance criteria. • Ensuring that product management and technical teams are aligned. • Create BRD as a reference while implementing the solution requirements. • Create BPMN diagram to clarify the business workflow. • Create use case diagrams to list the business actions and steps. • Lead and facilitate UAT sessions throughout the demand lifecycle. • Manage Stakeholders to ensure efficiency and effectiveness across all projects and CRs. • Lead and participate in elicitation activities to align and resolve ambiguities. Initiate Business Process documentation projects from writing to final publication in collaboration with all business units. • Provide expertise in business process design. Work on the identification, scoping, expected outcomes, and estimated benefits of proposed improvement opportunities. • Build standard, repeatable, and reusable processes, which drive efficiency savings, direct cost savings, and drive or protect revenue. • Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, business analysis, and task and workflow analysis.
  • SENIOR BUSINESS ANALYST – BI LEAD - DIGITAL TRANSFORMATIONFull Time

    Credit guarantee company - CBE association

    Mar 2021 - Mar 2022 -1 yr

    Egypt , Giza

    • Job Details:• Involved with story definition, providing the clarifications necessary to assist the team with their story estimates and sequencing. • Involved in program backlog refinement and prep for Program Increment (PI) planning as well as responsibility for building, editing, and maintaining the team`s backlog. • Communicate story detail and priorities and ensures the team alignment. • Work to define and implement improvement stories that will increase the velocity. • Understand the BI Solution business metrics for success and deliver business value quickly and lead the delivery of the solution including development, integration testing, performance testing, quality assurance, user acceptance and deployment.
  • Banque Misr

    • SENIOR BUSINESS ANALYST - DIGITAL TRANSFORMATION - Digital FactoryFull Time

      Jul 2020 - Mar 2021 -8 months

      Egypt , Cairo

      • Job Details:• Synthesize current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. • Streamline techniques to support agile methodology implementations. • Interact with internal customers to understand business needs and translate into requirements and project scope. • Develop diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership. • Support leadership team with reporting, analysis and business presentations to inform divisional strategies. • Work with Product Owners and Scrum Masters, establishing customer-based analysis to boost sales across bank branches. • Develop sales performance trackers and dashboards using data analysis tools (Excel, Power BI .. ETC.) to help RMs in branches boost sales.
    • SENIOR MIS & BUSINESS INTELLIGENCE ANALYST, ACQUIRING AND DIGITAL PAYMENTSFull Time

      Jul 2018 - Jul 2020 -2 yrs

      Egypt , Cairo

      • Job Details:• Use available system tools and applications such as (Excel – PowerPoint – Access – Power BI – SQL .. etc.) to better assess market competition. • Preparing performance dashboards and presentations for business channels. • Responsible for performing case studies of cost and return to have better pricing competition in market. • Deliver ad-hoc reports requested by internal departments or high-level management to assist in decision making process. • Branches targets follow-ups and assisting in setting yearly targets for branches marketing for acceptance products. • Preparing memos concerning acceptance departments to be presented to bank`s executive committee for approvals along with its case studies.
    • MIS & BUSINESS INTELLIGENCE ANALYST, ACQUIRING AND DIGITAL PAYMENTSFull Time

      Jul 2014 - Jul 2018 -4 yrs

      Egypt , Cairo

      • Job Details:• Designed customized data collection models for specific visualization tasks. • Responded to specific BI requests from different departments, creating data packets with requested information in easily understandable formats. • P/L reports for acceptance business channels (POS – ECOMMERCE – QR Code .. etc.). • Break-even case studies for either new or existing clients. • Branches targets follow-ups and assisting in setting yearly targets for branches marketing for acceptance products.

    Education

    • BA in Commerce

      Cairo University (CU)

      Jan 2007 - Jan 2011 - 4 yr

    • High School - Thanaweya Amma

      maadi

      Jan 2007 

    Skills

    • Microsoft Office
    • Internet
    • Adobe Photoshop
    • Microsoft Windows
    • computer
    • Customer Service
    • Design
    • Marketing
    • Customer Service
    • Customer Care
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    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Intermediate

    Training & Certifications

    • CBAP (Certified Business Analysis Professional)

      IIBA·2024
    • ITIL 4 FOUNDATION IN IT SERVICE MANAGEMNT CERTIFICATION

      Axelos·2022
    • INNOVATION IN THE AGE OF DISRUPTION

      Insead·2021
    • IBM Edu-Egypt BPO skills certification in English language, soft skills, presentation skills and data skills.

      by Egyptian Ministry of Communications and Information Technology·2011
    • Berlitz English course.

      Berlitz·2010
    • AUC English course.

      AUC·2009
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