Khaled Hamdy Osman

Key Account ManagerFull Time

• Job Details:Managing a base of around 465 SMB accounts for a new segment within the company being hired at the start of the project. Engaging with clients and onboarding them on the company’s portal to ensure self-service in the future to fulfill the company’s vision. Ensuring an exceptional level of customer satisfaction, setting up meetings with clients and selling a wide array of company products. Following up with internal teams to maintain SLA for closing sales along with taking action on customer complaints.

Telesales AgentFull Time

• Job Details:B2C sales and live chat sales in the telecommunications industry. Retained existing customer base by renewing their contracts, achieving a monthly target of around 330 renewals and upgrades as well as upselling and cross-selling other company products. Acquired new customers and convincing others to port in from competitors in a market that has over 10 telecom providers having a monthly target of 22 acquisitions.

Sales Agent (Opener/Closer)Full Time

• Job Details:B2B Sales for startup digital marketing agency in Australia mainly providing Google Ads solutions to new acquisitions and successfully growing the agency’s client portfolio. Compete in a competitive market where many agencies were targeting and successfully convince the client to go with a startup agency with no clients as well as achieve sales valued at around $35k.