Khaled Gamal Osman

It SpecialistFull Time

• Job Details:Responsibilities: - System Administration: Manage core services, including Active Directory, DHCP, DNS, and WDS, ensuring system stability and operational continuity. Maintain on-premises servers, QNAP storage, and assist in implementing Veeam backup solutions. - Network Administration & Security: Oversee 20+ switches, including Cisco Layer 3 core switches, configuring VLANs and routing protocols. Learn and assist with Fortinet firewall setup, implementing security policies and site filtering. -User Support: Provide technical support for 100+ users, troubleshooting hardware, software, and connectivity issues. Maintain 30+ printers, UPS systems, IP cameras, and access points to minimize disruptions. - Cloud Administration: Support the adoption of Microsoft Office 365, assisting with user accounts, SharePoint, and Teams configuration, while learning advanced admin techniques. - Deployment & Maintenance: Configure networking devices like TP-Link access points, ensuring strong wireless connectivity. Monitor modems and other connectivity tools for reliable internet access. Skills Gained: Advanced knowledge of Windows Server tools (Active Directory, DNS, DHCP). Hands-on experience with Cisco switches, VLANs, and Fortinet firewall basics. Initial exposure to Office 365 administration and Veeam backup solutions. Strong troubleshooting, problem-solving, and communication skills. Improved communication skills by assisting over 100 users with varying technical expertise, simplifying complex concepts for non-technical staff. Ongoing Learning: Expanding expertise in Fortinet firewalls, focusing on role management, site blocking, and advanced security settings. Gaining hands-on experience in backup solutions with a focus on disaster recovery planning using Veeam. Learning advanced techniques in Microsoft Office 365 administration, including automation and integration with third-party tools to improve productivity.

Technical Support EngineerFull Time

• Job Details:My Responsibilities: • Provided comprehensive technical support for hospital IT systems, focusing on network troubleshooting, including IP routing, DHCP, DNS, and overall network configuration. • Configured and managed network devices such as routers, switches, and firewalls to maintain network stability and security. • Monitored network performance metrics and implemented optimization techniques to ensure high availability and reliability of hospital IT services. • Assisted in system upgrades and regular maintenance, contributing to improved system performance and reduced operational disruptions. • Developed and maintained detailed technical documentation, including support procedures and system configurations, to enhance team efficiency and facilitate knowledge sharing. Skills I've Gained: •

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