
Khaled ahmed Fouad
IT Team Leader at Care for Construction and Maintenance
Cairo, EgyptWork Experience
Care for Construction and Maintenance
Jul 2019 - Present -6 yrs
- Job Details:Handling 200+ employees. Establishing a network that connects different systems: merging internet routers with a Mikrotek server, more than 15 switch 32 port each. 200+ PCs and laptops. Fortinet firewall. Data center server. 3 IP camera systems (Panasonic-Dahua-Hikvision) merged all to be displayed on the same screen. 2 VoIP PABX systems NEC linked together as 1 system (analog and IP phone). Handling 22 access point devices, and 33 printers with different brands and sizes. Installing and configuring access doors, fingerprint and face print devices. Odoo ERB local server working locally, linked through the firewall VPN to another branch. 8 zone fire alarm system. Create an inspiring team environment with an open communication culture, set clear team goals, delegate tasks and set deadlines, oversee day-to-day operation, monitor team performance and report on metrics, motivate team members, discover training needs and provide coaching, listen to team members’ feedback and resolve any issues or conflicts, recognize high performance and reward accomplishments, encourage creativity and risk-taking, suggest and organize team-building activities, manage information technology and computer systems, plan, organize, control and evaluate IT and electronic data operations, manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance, design, develop, implement, and coordinate systems, policies, and procedures, ensure the security of data, network access, and backup systems, act in alignment with user needs and system functionality to contribute to organizational policy, identify problematic areas and implement strategic solutions in time, audit systems and assess their outcomes, preserve assets, information security, and control structures, handle annual budget and ensure cost-effectiveness.
Wadi Degla
Sep 2017 - Feb 2019 -1 yr, 5 months
- Job Details:Fully support, configure, maintain, and upgrade corporate customer’s networks and in-house servers. Install and integrate new server hardware and applications. Keep an eye out for needed updates. Support and administer third-party applications. Ensure network security and connectivity. Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses. Set up user accounts, permissions, and passwords. Resolve problems reported by end users. Define network policies and procedures. Specify system requirements and design solutions. Research and make recommendations on server system administration.
United Nations Peacekeeping Forces
Mar 2013 - Jun 2016 -3 yrs, 3 months
- Job Details:Set up accounts and workstations. Manage network servers and technology tools. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages. Ensure security through access controls, backups, and firewalls. Develop expertise to train staff on new technologies.
Technical Support Representative
Bright Living Company
Nov 2010 - Dec 2012 -2 yrs, 1 month
- Job Details:Install and configure computer hardware operating systems and applications. Keep computer systems running smoothly and ensure users get the maximum benefit from them. Monitor and maintain computer systems and networks. Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Set up new users' accounts and profiles and deal with password issues. Respond within agreed time limits to call-outs. Work continuously on a task until completion. Prioritize and manage many open cases at one time. Conduct electrical safety checks on computer equipment.
Education
Bachelor's Degree in Management Information Systems
Madina AcademyJan 2002 - Jan 2006 - 4 yr