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Khaled Farrag

Senior Network and System Administrator at Travco properties

6th of October, Giza, Egypt

Work Experience

  • Senior Network and System AdministratorFull Time

    Travco properties

    Sep 2021 - Present -3 yrs, 10 months

    Egypt , Giza

    • Job Details:• Participate in the design, planning, and implementation of new projects/technologies and ensure the solutions are highly available and performing. • Responsible for system upgrades, performance monitoring, installations, diagnosing system problems, disaster recovery testing, and maintaining user accessibility. • Manage all Windows servers including hardware/software upgrades and patching of OS and applications. • Design, build, test, and implement server solutions in both physical and virtual environments. • Configuring and managing network devices (Switches, Routers and Firewalls) • Managing Active Directory, Group Policies, DNS and DHCP. • M365 administration including Exchange Online , Azure Ad Connect and SharePoint. • Maintain security and integrity in all company systems. • Assist with planning and implementation of growing IT department/operations. • Implementation and design of ERP system. • Configure, administrate, and maintain Zoho ERP server databases, including backup, restore and purge activities. • Handle supervision of modifications to existing Zoho ERP server databases to meet the needs of data growth. • Communicate externally with system vendors. • Comply with and help to enforce standard operating policies and procedures.
  • Teleperformance

    • Network and System AdministratorFull Time

      Jun 2020 - Sep 2021 -1 yr, 3 months

      Egypt , Giza

      • Job Details:• Launching AT&T project and Supporting infrastructure setup. • Design AT&T System for Operations Customer Service. • Configuring and managing Cisco network devices (Switches, Routers and Firewalls) • Managing Active Directory, Group Policies, DNS and DHCP. • Managing Solarwinds network monitoring system. • Configuring Radius Servers for network remote access. • Configuring AVAYA IP Telephony system for call center environment. • Managing BlueCoat ProxySG. • Attending meeting with clients to discuss solutions. • Monitor service desk for tickets assigned to the queue. • Recruit IT Specialist Candidates and provide training for new hires. • Managing all tasks for the below role
    • Information Technology EngineerFull Time

      Mar 2020 - Jun 2020 -3 months

      Egypt , Giza

      • Job Details:•Monitor service desk for tickets assigned to the queue. •Basic network troubleshooting (Switching). •Manage the pc setup and deployment for new employees using standard hardware , images and software. •Assign users and computer to proper groups in active directory. •Microsoft Office 365 troublshooting.
  • Network EngineerFull Time

    GSMA

    Nov 2019 - Feb 2020 -3 months

    Egypt , Cairo

    • Job Details:• Install , repair and upgrade network hardware, software and communication links • provide technical and onsite support • Leading team of technicians • Router Configuration
  • Education

    • Bachelor's Degree in Electrical & Communication Engineering

      Modern Sciences and Arts University (MSA)

      Jan 2014 - Jan 2019 - 5 yr

    • Bachelor's Degree in Engineering

      Greenwich University

      Jan 2014 - Jan 2019 - 5 yr

    Achievements

    AT&T Call Center Project Instacart Call Center Project

    Skills

    • Information Technology (IT)
    • networks
    • Network Security

    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Intermediate
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