
Khaled Emam
Senior Business Analyst & Functional Consultant at TechLabs London
Nasr City, Cairo, EgyptWork Experience
Senior Business Analyst & Functional ConsultantFull Time
TechLabs London
Jun 2021 - Present -4 yrs, 1 month
Egypt , Cairo
- Job Details:• Quickly understands the business issues and challenges of the client's organization and industry. • Conducts Analysis sessions with clients and work with business owners from affected business areas to understand current processes and document and prioritize requirements across affected business areas. • Doing the analysis and writing documents (functional and solution design) of business processes and workflows. • Consults customers on the most efficient business process and advise them on the best solution that satisfies their needs. • Customizes MS Dynamics CRM to meet the solution's design requirements. • Testing main system functionalities that are related to all business scenarios. • Conducts user acceptance tests with the customer to ensure functionality, configuration, and data are as expected. • Participates in presales activities such as presenting demos and conducting training.
Senior Techno-Functional ConsultantFull Time
About The Solution
Nov 2020 - May 2021 -6 months
Egypt , Cairo
- Job Details:• Quickly understands the business issues and challenges of the client's organization and industry. • Conducts Analysis sessions with clients and Work with business owners from affected business areas to understand current processes and document and prioritize requirements across affected business areas. • Analyze and document business processes and workflows (functional and solution design). • Consults customers on the most efficient business process and advise them on the best solution that satisfies their needs. • Customizes MS Dynamics CRM to meet the solution's design requirements. • Testing main system functionalities that are related to all business scenarios. • Conducts user acceptance tests with the customer to ensure that functionality, configuration, and data are expected. • Participates in presales activities such as presenting demos and Conducting training.
Business Application Consultant/Analyst (MS Dynamics CRM)Full Time
Alfa People
Mar 2019 - Nov 2020 -1 yr, 8 months
Egypt , Cairo
- Job Details:Participates in every aspect of the Dynamics CRM implementation, from analyzing the customer's business requirements to configuring the Microsoft Dynamics application to meet the customer's needs. • Quickly understands the business issues and challenges of the client's organization and industry. • Conducts Analysis sessions with clients and Work with business owners from affected business areas to understand current processes and to document and prioritize requirements across affected business areas. • Analyze and document business processes and workflows (functional and solution design). • Consults customers on the most efficient business process and advise them on the best solution that satisfies their needs. • Customizes MS Dynamics CRM to meet the solution's design requirements. • Testing main system functionalities that are related to all business scenarios. • Conducts user acceptance tests with the customer to ensure functionality, configuration, and data are as expected. • Participates in presales activities such as presenting demos and Conducting training.
Business Application Consultant/Analyst (MS Dynamics CRM)Full Time
About The Solution
May 2017 - Feb 2019 -1 yr, 9 months
Egypt , Cairo
- Job Details:• Quickly understands the business issues and challenges of the client's organization and industry. • Conducts Analysis sessions with clients and Work with business owners from affected business areas to understand current processes and to document and prioritize requirements across affected business areas. • Analyze and document business processes and workflows (functional and solution design). • Consults customers on the most efficient business process and advise them on the best solution that satisfies their needs. • Customizes MS Dynamics CRM to meet the solution's design requirements. • Testing main system functionalities that are related to all business scenarios. • Conducts user acceptance tests with the customer to ensure functionality, configuration, and data are as expected. • Participates in presales activities such as presenting demos and Conducting training.
Education
BSc in Computer Science
El Shorouk Academy (SHA)Jan 2009 - Jan 2013 - 4 yr
High School - Thanaweya Amma
Manara Language SchoolJan 2009
Skills
- Microsoft Office
- Consultant
- Analysis
- Dynamics CRM
- Documentation
- Dynamics 365
- Microsoft Power BI
- Networking
- Microsoft SQL Server
- AX Dynamics
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
MB-910: Microsoft Dynamics 365 Fundamentals
Microsoft·2022MB-210 Microsoft Dynamics 365 for Sales
Microsoft·2021Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Microsoft·2021MB-200: Microsoft Power Platform + Dynamics 365 Core
Microsoft·2020MB2-715: Microsoft Dynamics 365 customer engagement Online Deployment
Microsoft·2017MB2-717: Microsoft Dynamics 365 for Sales
Microsoft·2017MB2-718: Microsoft Dynamics 365 for Customer Service
Microsoft·2017CCNA
Creative Group·2016C++
It Sharks·2016ITIL Foundation V.03
Creative Group·2016MCSE (Windows Server 2012)
Creative Group·2016Microsoft Dynamics AX 2012 Development Introduction Specialist
Right Group·2014Microsoft Dynamics AX 2012 Development Introduction Specialist
Microsoft·2014Microsoft Dynamics AX 2012 Installation and Configuration Specialist
Right Group·2014Microsoft Dynamics AX 2012 Installation and Configuration Specialist
Microsoft·2014CCNA
ITShare·2013Network
Egyptian General Petroleum Corporation·2013Web Design
Kit·2013Network
Egyptian General Petroleum Corporation·2012Network
Egyptian General Petroleum Corporation·2011Network
Egyptian General Petroleum Corporation·2010C#
Ministry Of Defence , Information Systems Department & Information System Institute·2010