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Khaled Emam

Senior Business Analyst & Functional Consultant at TechLabs London

Nasr City, Cairo, Egypt

Work Experience

  • Senior Business Analyst & Functional ConsultantFull Time

    TechLabs London

    Jun 2021 - Present -4 yrs, 1 month

    Egypt , Cairo

    • Job Details:• Quickly understands the business issues and challenges of the client's organization and industry. • Conducts Analysis sessions with clients and work with business owners from affected business areas to understand current processes and document and prioritize requirements across affected business areas. • Doing the analysis and writing documents (functional and solution design) of business processes and workflows. • Consults customers on the most efficient business process and advise them on the best solution that satisfies their needs. • Customizes MS Dynamics CRM to meet the solution's design requirements. • Testing main system functionalities that are related to all business scenarios. • Conducts user acceptance tests with the customer to ensure functionality, configuration, and data are as expected. • Participates in presales activities such as presenting demos and conducting training.
  • Senior Techno-Functional ConsultantFull Time

    About The Solution

    Nov 2020 - May 2021 -6 months

    Egypt , Cairo

    • Job Details:• Quickly understands the business issues and challenges of the client's organization and industry. • Conducts Analysis sessions with clients and Work with business owners from affected business areas to understand current processes and document and prioritize requirements across affected business areas. • Analyze and document business processes and workflows (functional and solution design). • Consults customers on the most efficient business process and advise them on the best solution that satisfies their needs. • Customizes MS Dynamics CRM to meet the solution's design requirements. • Testing main system functionalities that are related to all business scenarios. • Conducts user acceptance tests with the customer to ensure that functionality, configuration, and data are expected. • Participates in presales activities such as presenting demos and Conducting training.
  • Business Application Consultant/Analyst (MS Dynamics CRM)Full Time

    Alfa People

    Mar 2019 - Nov 2020 -1 yr, 8 months

    Egypt , Cairo

    • Job Details:Participates in every aspect of the Dynamics CRM implementation, from analyzing the customer's business requirements to configuring the Microsoft Dynamics application to meet the customer's needs. • Quickly understands the business issues and challenges of the client's organization and industry. • Conducts Analysis sessions with clients and Work with business owners from affected business areas to understand current processes and to document and prioritize requirements across affected business areas. • Analyze and document business processes and workflows (functional and solution design). • Consults customers on the most efficient business process and advise them on the best solution that satisfies their needs. • Customizes MS Dynamics CRM to meet the solution's design requirements. • Testing main system functionalities that are related to all business scenarios. • Conducts user acceptance tests with the customer to ensure functionality, configuration, and data are as expected. • Participates in presales activities such as presenting demos and Conducting training.
  • Business Application Consultant/Analyst (MS Dynamics CRM)Full Time

    About The Solution

    May 2017 - Feb 2019 -1 yr, 9 months

    Egypt , Cairo

    • Job Details:• Quickly understands the business issues and challenges of the client's organization and industry. • Conducts Analysis sessions with clients and Work with business owners from affected business areas to understand current processes and to document and prioritize requirements across affected business areas. • Analyze and document business processes and workflows (functional and solution design). • Consults customers on the most efficient business process and advise them on the best solution that satisfies their needs. • Customizes MS Dynamics CRM to meet the solution's design requirements. • Testing main system functionalities that are related to all business scenarios. • Conducts user acceptance tests with the customer to ensure functionality, configuration, and data are as expected. • Participates in presales activities such as presenting demos and Conducting training.
  • Education

    • BSc in Computer Science

      El Shorouk Academy (SHA)

      Jan 2009 - Jan 2013 - 4 yr

    • High School - Thanaweya Amma

      Manara Language School

      Jan 2009 

    Skills

    • Microsoft Office
    • Consultant
    • Analysis
    • Dynamics CRM
    • Documentation
    • Dynamics 365
    • Microsoft Power BI
    • Networking
    • Microsoft SQL Server
    • AX Dynamics
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    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • MB-910: Microsoft Dynamics 365 Fundamentals

      Microsoft·2022
    • MB-210 Microsoft Dynamics 365 for Sales

      Microsoft·2021
    • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate

      Microsoft·2021
    • MB-200: Microsoft Power Platform + Dynamics 365 Core

      Microsoft·2020
    • MB2-715: Microsoft Dynamics 365 customer engagement Online Deployment

      Microsoft·2017
    • MB2-717: Microsoft Dynamics 365 for Sales

      Microsoft·2017
    • MB2-718: Microsoft Dynamics 365 for Customer Service

      Microsoft·2017
    • CCNA

      Creative Group·2016
    • C++

      It Sharks·2016
    • ITIL Foundation V.03

      Creative Group·2016
    • MCSE (Windows Server 2012)

      Creative Group·2016
    • Microsoft Dynamics AX 2012 Development Introduction Specialist

      Right Group·2014
    • Microsoft Dynamics AX 2012 Development Introduction Specialist

      Microsoft·2014
    • Microsoft Dynamics AX 2012 Installation and Configuration Specialist

      Right Group·2014
    • Microsoft Dynamics AX 2012 Installation and Configuration Specialist

      Microsoft·2014
    • CCNA

      ITShare·2013
    • Network

      Egyptian General Petroleum Corporation·2013
    • Web Design

      Kit·2013
    • Network

      Egyptian General Petroleum Corporation·2012
    • Network

      Egyptian General Petroleum Corporation·2011
    • Network

      Egyptian General Petroleum Corporation·2010
    • C#

      Ministry Of Defence , Information Systems Department & Information System Institute·2010
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