Khaled El-Sherbiny

Operation ManagerFull Time

• Job Details:• Responsible for all operations of telecom projects and tasks. • Responsible for monitoring sub-contractors to ensure guidelines are maintained according to project SOW. • Responsible for meeting quality KPI’s and standards of the project are meet. • Responsible for ensuring that all needed resource are available and allocated. • Responsible for organizing various professional people working on the project. • Report and escalate to management any project stoppers as needed. • Manage the relationship with the client and all stakeholders. • Responsible for managing the acceptance process and KPI’s, acceptance planning, and acceptance execution.

ASP (Authorized Service Provider) ManagerFull Time

• Job Details:• Provide support to KAM (Key Account Management) organization during tender. • Provide support to Project, Quality Assurance & Sourcing for ASP management. • Responsible for Scope of Work production, management and follow-up for all projects. • Support Sourcing team for ASP technical assessment. • Support Projects for ASP Selection, Utilization and Performance Evaluation. • Ensuring operational service delivery performance is aligned with contractual (SLA) proactively initiating delivery improvements with the local ASP. • Responsible for KPI’s collection, communication and follow-up with ASPs through established governance meetings. • Escalation point for ASP delivery and performance issues.

Acceptance ManagerFull Time

• Job Details:• Responsible of managing the acceptance process, acceptance planning, and acceptance execution within the organization and towards the customer. • Define and agree on the acceptance criteria (KPIs, check points, tests), etc. and acceptance process with the customer, as well identify the customers’ acceptance responsible Single Point of Contact (SPOC) and other authorized persons to sign acceptance protocols and other acceptance documents. • Management of all acceptance activities for the customer contract, including planning, execution, follow-up, reporting, corrective actions and co-ordination with related activities – to achieve applicable target of customer project acceptance. • Make day to day decisions on acceptance matters within the project. • Represent Ericsson on acceptance related issues towards the customer. • Sign acceptance certificates and reports on behalf of Ericsson within the contract scope. • Escalation of acceptance related issues that need management action or support outside the acceptance area.