Khaled El-Nahass

SupervisorFull Time

• Job Details:Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality. • Completed store opening and closing procedures and balanced tills. • Delivered successful training to the new employees during tenure, educating on successful work processes and productivity strategies. • Helped store management meet standards of service and quality in daily operations.

DispatcherFull Time

• Job Details:Directed dispatching, routing and tracking of the fleet vehicles. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Delivered services to customer locations within specific time frames.

Call Center Agent -Soft and hard collectionsFull Time

• Job Details:Worked in call center environment handling manual dialed outbound calls. • Negotiated with customers to devise repayment plans and minimize collections receivables. • Handled outbound and inbound calls daily with goal of collecting owed debt.